Complaint #2 LunuBet Sportsbook

Account under review and Delayed withdrawal

By Marianabar

3 months ago

On May 14th I made a deposit to LunuBet. That same day, I placed a few bets, mostly on football. Most of them were winning. I then submitted a withdrawal request, which was subsequently processed successfully. On May 16th, I wanted to log into my account, but access was blocked (account is under review). I contacted the Help Center and described my inquiry. They told me to wait for a response via email.
I received an email response that read: "After reviewing the information provided by the relevant department, we regret to inform you that your account has been blocked following an administrative decision". I requested to pay me the remaining funds from my account (119,000 CLP).
To which I was told that my request had been forwarded to the appropriate department for consideration.
Since May 16th, I have repeatedly contacted support to review my request for a payout of the remaining on my account balance.
Each time, I received the same response: my request is under review.
Askgamblers, please assist me in resolving the issue of paying out the remaining funds in my account, amounting to 119,000 CLP (133 USD).

Disputed sportsbook LunuBet Sportsbook

Reason Delayed payment

Amount $119000

Discussion

AskGamblers

• Support Team

3 months ago

Dear LunuBet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

LunuBet Sportsbook Complaint Stats

Resolved 0 / 1

Avg. Amount $133

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

LunuBet Sportsbook Complaints

See all complaints for this sportsbook

Delayed USDT Withdrawals Account Restrictions and Predator Bonus Offers

I am filing this official complaint against LunuBet regarding delayed withdrawals totaling 1,500 USDT and unfair account restrictions placed on my profile.

Disputed Amount (Pending Withdrawals): 1,500 USDT
Date of First Withdrawal Request: August 23, 2026

Case Details:

On August 23, 2026, I submitted three withdrawal requests totaling 1,500 USDT. According to LunuBet's terms and my VIP manager's initial communication, the standard processing timeframe for my VIP level is up to 72 business hours. Counting from Monday, August 24, this 72-hour window has now completely expired, and my funds remain stuck in "pending" status. When I questioned the delay, my VIP manager repeatedly gave vague excuses about "manual processing lines" and "high workload in the Finance team."

Concurrently, the administration placed extreme restrictions on my account, limiting me to just one single bet per match, effectively paralyzing my sports betting activity. LunuBet is intentionally delaying my cryptocurrency withdrawals and restricting my gameplay without any valid regulatory or reason. I request AskGamblers' assistance in forcing LunuBet to clear my 1,500 USDT pending withdrawals immediately and lift the unfair betting restrictions on my remaining balance.

I have attached the complete email transcript with my VIP manager as proof of these stalling tactics and account restrictions. If they do not want lift restriction I have right to withdraw my all my remain balance of 6698 +1500 USD withdraw and no more betting with them according to responsible gambling. Last week they did same hold withdraws and only clear after I lose money if you want I can you give evidence of that too.

44h left

$10,733