Unresolved withdrawal Blocked account

I am submitting this complaint regarding IvyBet withholding my funds despite my full cooperation with their verification process.

Since opening my account, I have deposited a total of $3,388.22 CAD via Interac e-Transfer and cryptocurrency. My current active balance is $3,891.68 CAD, which remains withheld.

Upon request, I completed full KYC and source-of-funds verification, including:

Government-issued identification

Bank statements clearly showing my Interac e-Transfer deposits

Documentation demonstrating the origin of my funds

Proof related to my cryptocurrency deposits, including the wallet used

For clarity, I used two personal bank accounts to deposit via Interac e-Transfer:

My Vancity account

My BMO account

I have attached both bank statements, each clearly showing the Interac e-Transfers made to IvyBet.

I have also attached screenshots of my deposit history from my IvyBet account, which I was able to capture before being locked out.

Additionally, I have included a screenshot of the verification page where IvyBet explicitly rejects my bank statements as proof of payment, despite those statements clearly reflecting the corresponding Interac transactions.

Despite providing this documentation, my account was locked and my balance remains withheld.

IvyBet publicly responded to my review with a generic statement referencing their Terms and Conditions and stating that withdrawals require completed verification. However, verification has already been completed and no clear reason has been provided for the continued withholding of my funds.

At this stage, I am requesting the immediate release of my $3,891.68 CAD balance.

I respectfully request AskGamblers’ assistance in resolving this matter.

— Scott