Complaint #18 Epicbet Sportsbook

Casino refuses to pay my funds after forcing me to complete KYC many times

By jalvaradonn

1 month ago

Hello,
I am writing to report an issue with my account at EPICbet.

Approximate balance / pending withdrawal: more than 6,500 USD

Timeline of events:

1)I registered on the platform and used it normally for several weeks, before my first ever bet i completed KYC and everything was fine(KYC1 completed).

2)I accumulated winnings and requested my first withdrawal. The operator requested KYC documents, which I provided promptly(KYC2). The withdrawal was then processed and paid successfully.

3)I continued playing and later requested a second withdrawal, which was also processed without issues.
A few days later, EPICbet requested me to complete KYC verification again (KYC3).
I submitted the required documents.

Since then, more than a week has passed without any response or update from the operator regarding the status of the verification or my account. My account appears to have been closed and I have not received any explanation about how to get my funds.
I have made multiple attempts to contact their support team, but the issue remains unresolved.
I would appreciate it if AskGamblers could help mediate this matter and request a clear explanation and resolution from EPICbet.
Thank you in advance for your assistance.

Disputed sportsbook Epicbet Sportsbook

Reason Verification issues

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Epicbet Sportsbook management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Epicbet Sportsbook

• Representative

1 month ago

Hi JALVARADONN,

We’ve submitted all the requested evidence to AskGamblers and are currently awaiting their response.

Bets regards,
The Epicbet Team

jalvaradonn

• Chile

1 month ago

I expect that all videos I submitted are shared and reviewed in full. Relying on only selected parts or a single video for your interests would be a clear misrepresentation of the evidence and cannot be accepted.

jalvaradonn

• Chile

1 month ago

I fully deny the allegation that I exploited live betting latency or off-market odds.

All bets I placed were made manually and in good faith using the odds available on your platform at the time. I did not use any tools, software, or external data sources, nor was I comparing your odds against other bookmakers.

If there were any delays or discrepancies in your live pricing, that is entirely outside of my control as a customer. I simply placed bets based on what was presented to me.

I would ask that you provide specific examples of the bets you believe demonstrate this behaviour so I can review them. Otherwise, I request that this matter be reconsidered and resolved fairly.

I also give my full consent for you to share my KYC video and any relevant account information with AskGamblers so they can independently review the case and assist in reaching a fair decision.

Epicbet Sportsbook Complaint Stats

Resolved 2 / 2

Avg. Amount $15

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Epicbet Sportsbook Complaints

See all complaints for this sportsbook

Unjust Account Closure and Fund Confiscation

My account was closed due to claims of third party deposit. This deposit was made on May 24th 2025, and was pending for many days. I always contacted support about the deposit and they said they were investigating. I think this might be due to me directly withdrawing from my Vbet account to my epic bet wallet, because I tried making a deposit directly from my trust wallet to my epic bet wallet a day later which worked. My account was closed on May 29th 2025. The closure was unjust because the payment was made from my own Vbet account I own and have full control over, I don’t control the wallets the bookmaker uses to process their withdrawals. I initiated the withdrawal and put my epic wallet address there for the money be sent to it. Furthermore, Epicbet confiscated the deposit of $30 which was still pending after their investigation and my account balance of $60+ also. I would like them to release my funds for me and reopen my account if possible.

Resolved

$30