Complaint #11 1win Sportsbook

Deposit not showing in 1win wallet

By ZubairHassan

10 months ago

I deposited 2000 PKR in the 1win wallet on 21 September 2025 at 7:43 pm.

The amount was deducted from my account, and the transaction was successful.

Today is 26 September, and the amount is still not showing in my 1win wallet.

I tried to contact customer support, but they always provide me with answers from a chatbot.

Kindly look into this matter.

I am attaching my transaction slip with TID.

Disputed sportsbook 1win Sportsbook

Reason Amount not credited

Amount ₨2000

Discussion

AskGamblers

• Support Team

9 months ago

Dear 1win Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1win Sportsbook Complaint Stats

Resolved 0 / 21

Avg. Amount $1,329

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

1win Sportsbook Complaints

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1win does not pay my 100 GHS withdrawal

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My account ID at 1win is 38914064.

I requested a withdrawal of 100 GHS via MTN Mobile Money to my number < phone number removed >. The withdrawal was approved by 1win but I never received the money.

1win support told me to wait 14 days and said they sent the money, but my MTN wallet shows no transaction. They refuse to provide proof of payment (transaction ID).

I have attached screenshots of the withdrawal and my MTN statement showing no payment received.

I request your help to get my 100 GHS paid. I am from Ghana, Accra.

Thank you.

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1win stole 22261 MWK from bet 277146296

Hello AskGamblers Team,

1win is withholding money from my winning Bet ID: 277146296.

Timeline:
1. I WON: 219,470.80 MWK - Balance showed full amount in my 1win account
2. HOURS LATER: 1win reduced my balance to 132,209 MWK without explanation.
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3. OUT OF FEAR: I withdrew 132,209 MWK from 1win to my Airtel Money
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For 25 days 1win support only replies "Full amount was credited" and CLOSED THE CHAT when I asked for proof.
They cannot provide transaction ID or explain where 22,261.80 went.

Please help me recover the missing 22,261.80 MWK.

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Unable to complete verification because 1win stopped responding

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1win withdrawal successful but not received the money

I am using 1win from Ghana. My ID is 94962009 and on 8 June 2026 I requested a withdrawal of 4,050 GHS to my MTN Mobile Money account. In my 1win account the withdrawal appears as successful/in progress, but the money has still not reached my MTN MoMo wallet. It has now been one week and one day since the withdrawal request.

I have a transaction reference/screenshot for this withdrawal. I contacted 1win customer support and I was told that the money was in progress and that I should wait 24 to 72 hours. Despite following this instruction and waiting far longer than the stated time, my MTN MoMo account has still not been credited and the issue remains unresolved.

I request that 1win immediately credits the 4,050 GHS to my MTN Mobile Money account or urgently finalizes whatever process is needed so that the funds reach my MTN MoMo without any further delay.

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Amount showing successfully sent to me but not received

Dear Team

Good morning...

I am a user on the 1win betting app (user ID 40309658)

I have withdrawn 31845 INR on 20/05/2026 to my bank account, and this withdrawal is showing successful in my withdrawal history, but it's not credited to my bank account

I have tried all the available options on 1win to sort it out, but they are not responding, just sending automated replies that it will be solved in 72hr but already 10 days have passed

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Hello,

I am reporting a delayed withdrawal issue with 1win. My withdrawal has been pending for more than 10 days and I have not received my money.

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Account ID: [360441523]
Withdrawal amount: [GH989]
Date requested: [7 May,2026]

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Bet details:
Stake: $301.22
Odds: +1100
Potential winnings: $3,614.64
User ID: 361893730

Both teams scored in the match. My betslip clearly shows ONLY "Both teams to score - Yes" with no mention of exact score, combo bet, or any other condition. The odds of +1100 correspond to the simple "Both teams to score" market, not to a combined "Result + BTTS" bet, I even confirmed with a support agent before submitting it that I only needed each team to score at least one goal to win the bet.

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This is a clear violation of their own Terms and Conditions, section 4.2 Sports Betting Rules. I am requesting the immediate payment of my full winnings: $3,614.64.

Evidence attached:
1. Betslip screenshot showing "Both teams to score - Yes" only
2. Official match result proving both teams scored
3. Odds screenshot for "Both teams to score" market at +1100
4. Chat logs with 3 different support agents
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After noticing that the deposit did not arrive, I immediately contacted 1Win support via chat. I was informed that such issues are “usually resolved within 1 to 7 days.” Despite this assurance, my 50,000 INR is still even after 18 days missing. I have neither received the funds back in my PhonePe account nor seen them credited to my 1Win account.

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