Complaint #414 1win Sportsbook

ID 326363917 blocked deposits not refunded

By Kwadjosa

1 day ago

Hello team,
I am player ID 326363917 at http://1win.com from Ghana.
I deposited total GHS 12,000 via Telecel Cash in 3 transactions of GHS 5,000 GHS 3,000, GHS 4,000.
My balance grew to GHS 18,850and I requested withdrawal. After 3 days of no reply from security@1win, my account was blocked on 02.11.2026. Live chat says "Once an account has been blocked, it cannot be restored".
No specific rule violation was explained. I suspect arbitrage accusation but I placed bets manually without software.
I accept voiding of winnings if arbitrage is confirmed, but I request refund of my original deposits of GHS 12,000 to my Telecel Cash as per 1win *Title:* 1win - ID 326363917 blocked with GHS 18k balance, GHS 12k deposits not refunded and Curaçao license player funds protection.
Attached: Telecel Cash receipts, ID screenshot, chat transcript.
Thank you.

Disputed sportsbook 1win Sportsbook

Reason Account closure

Amount GHS18850

Discussion

67 hours left for 1win Sportsbook to respond.

There are no replies at the moment.

1win Sportsbook Complaint Stats

Resolved 0 / 28

Avg. Amount $1,029

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

1win Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 0 out of 12 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 7 days.

Complaint Status

67h left

GHS18,850

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1win Sportsbook Complaints

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Deposit not rcedited to 1win account

Deposit of ₹10,000 was successfully debited from my bank via UPI, but it has not been credited to my 1win account balance. Despite providing clear payment proof, bank statements, and transaction receipts showing the UTR number, the customer support ticket has been stuck on "Checking" status for days with zero progress, no updates, and no resolution from their technical or financial team.

Acc id: 58038052

72h left

₹10,000

My Deposit of 30 Thousand Naira Not Credited Since 23 September

Dear AskGamblers,

I am submitting a complaint regarding a deposit I made to my betting account on 23 September, which has still not been credited to my account as of today.

The funds were successfully sent from my side, but despite the amount being deducted from my payment method, the bookmaker has not credited the deposit to my betting balance.

I have already waited for a considerable amount of time, and this issue remains unresolved. I would appreciate your assistance in escalating this matter and helping me get the deposit properly credited or refunded.

I can provide the deposit receipt, transaction details, payment confirmation, screenshots, and any other evidence required to verify the transaction.

Please assist me in resolving this matter as soon as possible.

Thank you.

ACC ID: 380226980

Unresolved

₦30,000

Withdrawal not credited TZS 95000 since September 12th

Hello AskGamblers Complaints Team,

I am writing to file a formal complaint against 1win Sportsbook.

My 1win account name is qbjyzX, registered in Tanzania with phone <removed> and email <removed>.

On September 12, 2026, at 04:59 AM, I made a P2P deposit of TZS 95,000 via Vodacom M-Pesa. The transaction is marked as Successful in my M-Pesa history, and in 1win, the request status shows that request number SPP-1752852 is completed and Successful. I have attached screenshots as proof.

However, my 1win main balance shows only TZS 13.64. The TZS 95,000 was never credited. Also, my 3 previous deposits on September 11, 2026 were marked as canceled by 1win without reason.

I have contacted 1win support many times, but they did not help. I have only one account, and I did not violate any rules.

I kindly request your help to credit my TZS 95,000 to my account or process a refund to my M-Pesa.

Thank you for your help.

Unresolved

TSh95,000

Withdrawal Stuck Under Review for Almost 5 Days

Dear AskGamblers Support Team,

I am writing to raise an urgent complaint regarding my repeated withdrawal problems with 1win.

It has been almost 5 days, and my withdrawal requests are still stuck at the "Under Review" stage. I have already tried making withdrawal requests around 5–6 times, but every request keeps getting stuck without any successful payment.

My Account Details:

- Name: < full name removed >

- 1win User ID: 89512359

- Withdrawal Method: IMPS

Current Pending Withdrawals:

- ₹4,200 – Pending

- ₹3,700 – Pending

- ₹5,000 – Pending

- ₹4,000 – Pending

- ₹5,500 – Pending

Total Pending Amount: ₹22,400

Despite waiting for almost 5 days and making several withdrawal attempts, I have still not received my money. My withdrawal requests repeatedly remain under review, and I have not received a clear explanation for the delay.

I kindly request AskGamblers to intervene and contact 1win on my behalf to resolve this issue.

I request the following:

1. Investigate why my withdrawal requests are repeatedly getting stuck under review.

2. Ask 1win to provide a clear explanation for the delay.

3. Help me receive my total pending withdrawal amount of ₹22,400 as soon as possible.

I am ready to provide screenshots of my pending withdrawals, transaction history and any other required evidence.

Please treat my complaint as urgent and help me resolve this matter.

Thank you for your support.

Regards,

< full name removed >

1win User ID: 89512359

Unresolved

₹22,400

Withdrawal delaying 6400 MAD

Dear Support Team,

I am writing to file a formal complaint regarding two missing withdrawal transactions via Attijariwafa Bank that show as "Completed" (in green) on your system, but the funds have never been received in my bank account.

Transaction Details:

1. Amount:2,300 MAD | Date of Withdrawal: 30/07/2026
2. Amount: 4,100 MAD | Date of Withdrawal: 01/08/2026

* Total Pending Amount: 6,400 MAD
* Bank Name: Attijariwafa Bank
* Usual Processing Agent: Local Agent MOUSSAOUI

It has been almost a full month since these transactions were initiated. All requested bank statements and verification documents have already been provided to your team.

Previously, support appeals SPP-1237794 and SPP-1237814 were closed without the funds actually reaching my account. After I followed up, two new appeals were opened:

* Current Pending appeal 1: SPP-1296303
* Current Pending appeal 2: SPP-1296140

As of today, August 26, 2026, I still have not received my money.

This issue needs to be escalated immediately to your finance department and your agent (MOUSSAOUI) for manual verification and immediate credit to my bank account. Please provide proof of payment or transfer receipt right away.

I expect a concrete update and immediate resolution within 24 hours.

Attached my bank statement until 07/08/2026 showing that no money received from 1win (2300+4100)
Best regards,

Unresolved

د.م.6,400

300000 Withdrawal Marked as Successful but Not Received

On 5 June 2026, I made a withdrawal of ₦300,000 from my 1win account using Kuda. The withdrawal remained pending for almost two months. During this period, I contacted 1win support several times and was repeatedly told to be patient while the issue with the payment system was being investigated.
On 5 August 2026, I noticed that the withdrawal status had changed from “Pending” to “Successful.” However, I checked my Wema Bank account and the ₦300,000 had not been received.
I contacted 1win again regarding this. They asked me to provide my bank statement so that they could investigate the matter, which I provided on the same day. I was initially told to wait 72 hours, but after that period I was informed that the case had been extended for further review.
I was given the reference number SPP-1205335. When I check the status through their Telegram bot, it still says that the request is “in process” and that their specialists are working on the solution.
As of today, 18 August 2026, I still have not received the ₦300,000. I have also not been provided with any payment reference, transaction ID, or other proof showing that the funds were actually transferred to my bank.
I understand that payment-provider issues can sometimes cause delays, and I have cooperated fully with 1win by providing the bank statement they requested. However, this withdrawal is now more than two months old, and the fact that it is marked as “Successful” while the funds have not reached my bank has left the matter unresolved.
I am simply asking 1win to resolve this. If the ₦300,000 was actually transferred, I would like them to provide the relevant payment reference or transaction details so that my bank can trace the payment. If the payment was not successfully completed, I would like the withdrawal cancelled and the ₦300,000 returned to my 1win balance so that I can withdraw it using another available payment method.
I would appreciate AskGamblers' assistance in helping to resolve this matter.

Unresolved

₦300,000

Deposits not credited

To the 1win Financial Support Team: I am writing to request the immediate manual crediting of three deposits made from my Claro Pay virtual wallet to my user account with ID < sent to the casino >, totaling $35,500 pesos, which have not yet been credited. I have attached my official bank statement in PDF format, which shows the following three transfers: Amount: $10,500 | Date: 02/07/2026 12:35:14 | Transaction No. WB260702.1235.D71353 Amount: $15,000 | Date: 02/07/2026 18:49:58 | Transaction No. PP260702.1849.A67477 Amount: $10,000 | Date: 04/07/2026 22:37:03 | Transaction No. PP260704.2237.D78568 As your own support team acknowledged, since these transactions originated from digital wallets, they do not have a traditional COELSA code. However, the attached document shows the transaction ID and the exact time of each transaction. I demand that the finance department manually verify these three transactions and update the total balance immediately.

Unresolved

$35,500

1win does not pay my 100 GHS withdrawal

Hello AskGamblers Team,

My account ID at 1win is 38914064.

I requested a withdrawal of 100 GHS via MTN Mobile Money to my number < phone number removed >. The withdrawal was approved by 1win but I never received the money.

1win support told me to wait 14 days and said they sent the money, but my MTN wallet shows no transaction. They refuse to provide proof of payment (transaction ID).

I have attached screenshots of the withdrawal and my MTN statement showing no payment received.

I request your help to get my 100 GHS paid. I am from Ghana, Accra.

Thank you.

Unresolved

GHS100

1win stole 22261 MWK from bet 277146296

Hello AskGamblers Team,

1win is withholding money from my winning Bet ID: 277146296.

Timeline:
1. I WON: 219,470.80 MWK - Balance showed full amount in my 1win account
2. HOURS LATER: 1win reduced my balance to 132,209 MWK without explanation.
87,261.80 MWK disappeared from my 1win wallet.
3. OUT OF FEAR: I withdrew 132,209 MWK from 1win to my Airtel Money
4. LATER: 65,000 MWK was credited back into my 1win account
5. I withdrew that 65,000 too
Total withdrawn: 197,209 MWK
STILL MISSING: 22,261.80 MWK from original win of 219,470.80

For 25 days 1win support only replies "Full amount was credited" and CLOSED THE CHAT when I asked for proof.
They cannot provide transaction ID or explain where 22,261.80 went.

Please help me recover the missing 22,261.80 MWK.

Thank you.

Unresolved

MK22,261

Unable to complete verification because 1win stopped responding

My account was first restricted, and my withdrawal was put on hold. When I contacted support, they told me I needed to complete a video verification call to restore access to my account. I tried to schedule the call several times. A couple of times I had unexpected personal commitments and couldn’t attend, and on a few other occasions, when I was available, I never received the promised link for the video call. After that, I submitted another request to arrange a new verification, but since then I have been waiting for more than a week without any response. I have sent several follow-up requests, but they have all been ignored. My account is now locked, so I can’t log in to check my balance or transaction history anymore. As far as I remember, I had around $1,000 in my balance and about $400 in pending withdrawals. I am still willing to complete the video verification as requested and cooperate with the company. I would really appreciate your help in contacting 1win so I can complete the verification process and regain access to my account and funds.

Unresolved

$1,400