Complaint #2 Casinoly Sportsbook

Casinoly Delayed Payment

By Emmyranking23

10 months ago

When I contact about my payment I get same response.

Thank you for waiting. I understand your concern regarding your withdrawal.

Although there has been a delay, your withdrawal is still being actively processed.

I apologize for the inconvenience and can assure you that the withdrawal will be sent as soon as possible.

The status of your withdrawal will be updated in your balance history once it has been processed.

Your patience up to this point is highly appreciated.

Its been more than the stipulated withdrawal time.

They also didn't ask for my documents.

Please help me speed up the process

Disputed sportsbook Casinoly Sportsbook

Reason Delayed payment

Amount ₦297106

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Emmyranking23

10 months ago

I've received the payment.

Thanks to all parties

Casinoly Sportsbook

• Representative

10 months ago

Dear all,

Thank you for reopening the complaint!
We are happy to inform the player that the payment was processed yesterday. If the winnings have not yet been received, it is likely due to the bank's processing time, which may take a few business days.
We appreciate the player's patience.

Best regards,
Casinoly Team

AskGamblers

• Support Team

10 months ago

Dear all,

This complaint has been reopened as per request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Casinoly Sportsbook Complaint Stats

Resolved 2 / 3

Avg. Amount $452

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Casinoly Sportsbook Complaints

See all complaints for this sportsbook

10 days delay of withdrawal

I have been waiting 10 days for a withdrawal of 255 euros.

Every time I speak to support, they say the usual waiting period is 3 business days, and they always assure me that my money is safe and I will receive it very soon.

It is getting really frustrating at this point. I have experienced many problems with different casinos, but I don't remember waiting 10+ days for a withdrawal.

I have contacted support multiple times, and it is always the same answer with no progress despite their promises of making my case a priority.

Resolved

€255

Account closed and withdrawal delay

Hi

My account was closed due to an administrative decision. I don't know the exact reason, but probably it was due to winning bets and thus getting limited. Anyway, I got asked to send my details for kyc verification through email, which would then be looked at by the relevant department to proceed with the manual withdrawal of the funds on my account. Nevertheless, 3 weeks have passed, and I still have not received an answer. All I get as an answer when I send emails are that they're sorry for the delay and that the department is looking into it.

Unresolved

€750