Bonus issue

21th of sept I made a deposit of €35 and used their sign-up bonus for sports betting, and therefore I had a €350 rollover.

I placed several single bet slips (some won and some lost) with bet sizes between €17,5-30 til I had, in total, played bets for like €470 the same day. In the bonus section in my account it said wagering: 470/350. The bonus still stands as active anyway and my €95 is locked for bonus. So I went to support and got standard answers like it has been escalated to the right department and I will get answer by email when this is solved. I spoke to livechat a few days ago with the question of what will happen if the time for the bonus expires while I wait for an answer and was told they have a solution to that, blah blah blah. I now haven't heard anything in 10 days from the bonus team, or who now I wait for, and from my experience that's way above a normal time limit to solve such an obvious and easy bonus bug or whatever it is. I have tried to talk to support now 3 times, and they just say I have to wait, and the last person even said that now when bonuses expire, money are gone and they can't do anything. When I questioned that, she later said once again that I have to wait. So.. Please help me get an answer and help me get my money.