Complaint #11 Campeonbet Sportsbook

Incorrect settling of bet

By Einstein24

1 year ago

I placed football bet on the real Madrid Vs osasuna game that was played some days ago for osasuna to have the most tackles (total tackles not won tackles) at the end of the game they did , but my bet was settled as lost after complaining I was told they only count tackles won , but they never stated or indicated anywhere that only counted tackles won , after many back and forth I accept their explanation , only to find out I won bet with tackle won as the stats were later updates in available sources I could find , from common Google search ( sourced from opta) flashscore and sofascore but the keep insisting on internal source stats which was wrong

Disputed sportsbook Campeonbet Sportsbook

Reason Wrong official result

Amount $34.24

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Einstein24

1 year ago

The bet has been settled as a win , thanks for the awesome work ASKGAMBLERS

AskGamblers

• Support Team

1 year ago

Dear @Einstein24,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Campeonbet Sportsbook

• Representative

1 year ago

Dear Einstein24,

Thank you for your patience while we reviewed your case.

We would like to inform you that after checking the aforementioned bet 3960161122 on the match Real Madrid vs. Osasuna, we found that the bet should have been settled as winning. Due to a technical issue, it was incorrectly settled as lost.

Please note that the bet has now been rechecked and correctly resettled as winning, and the amount of your winnings, NGN 52,286.55, has been automatically credited to your account.

Thank you for contacting us, and we apologize for any inconvenience caused.

Best regards,
The Campeonbet Team

Campeonbet Sportsbook Complaint Stats

Resolved 3 / 3

Avg. Amount $325

Avg. Complaint Duration 2 days

Avg. Response Time 2 days

Campeonbet Sportsbook Complaints

See all complaints for this sportsbook

Delayed bank withdrawal on closed account on Campeonbet

Hello AskGamblers Dispute Team,

I am filing this complaint regarding an unresolved, delayed withdrawal of ₦170,000 from my fully verified CampeonBet account.

Here are the details of my case:

CampeonBet Registered Email: removed

Requested Amount: ₦170,000

Withdrawal Method: Local Bank Transfer

Date Requested: 25th October, 2026 [7 working days ago]

Beneficiary Bank Details Provided:

Acct No- 9086664475

Acct name- removed

Bank name- Opay

Summary of the Issue:

I submitted a legitimate real-money withdrawal request of ₦170,000, which consisted entirely of my cash balance with no active bonuses. Shortly after the request was placed, my account was unexpectedly closed under "business decisions."

While customer support initially confirmed via live chat and subsequent email tickets that my pending withdrawal would still be honored and processed, the funds have still not been paid out.

Today marks 7 full working days since the withdrawal was submitted. When I followed up via email, support simply replied with generic boilerplate statements claiming the withdrawal "requires a little more time to complete," without providing any concrete payment date, transfer proof, or NIBSS Session ID.

I have fully complied with all verification standards, yet my funds are being unreasonably withheld post-account closure. I kindly request your mediation to compel CampeonBet’s finance team to immediately process the ₦170,000 transfer and provide the valid transaction reference.

Thank you for your assistance.

Sincerely,

< private info removed >

Resolved

₦170,000

Unjustified delay of 707 EUR withdrawal for verified account

On July 27, 2026, I requested a withdrawal of €707 to my bank account. My account and all required KYC verification documents have already been fully approved and verified by the casino team.

Despite full verification, Campeonbet has been continuously delaying my payout. On July 28, support explicitly confirmed via email that my account is fully verified and that the payout was internally reviewed and cleared, stating there are no issues from my side.

However, as of today, the €707 request is still pending on their website with the option to "Cancel" still active, meaning the casino has not dispatched the payment to my bank account yet. No ARN / Transaction Reference

Resolved

€707