Complaint #4 bet-at-home Sportsbook

Account closed and funds withheld

By Kapetan66

3 weeks ago

Bet-at-home has permanently closed my account without providing any relevant explanation or valid reason. There are currently approximately €4,000 in funds that were pending withdrawal, an additional €1,000 that was not involved in any active game or bet, and approximately €1,000 in active bets.
They are ignoring my emails and refuse to provide any explanation for their decision, release my funds, or provide me with access to my transaction history and related account documentation.

Disputed sportsbook bet-at-home Sportsbook

Reason Declined payment

Amount €5000

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear bet-at-home Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

bet-at-home Sportsbook Complaint Stats

Resolved 0 / 1

Avg. Amount $5,742

Avg. Complaint Duration N/A

Avg. Response Time 3 days