Complaint #99 BateryBet Sportsbook

Complaint Regarding Deposits not credited by BateryBet

By Vijju

1 month ago

I am submitting a complaint regarding two unresolved deposit transactions on the gaming platform BateryBet.

On 11 April 2026, I deposited ₹50,000. The amount was debited from my bank account and, according to my bank statement, it was successfully credited to the merchant/provider’s account. However, it was not reflected in my BateryBet account. I contacted customer support multiple times, and I was informed that the provider has not received the funds. Later, I was told that a refund would be processed within 10 days, but I am still waiting and have not received any refund or resolution.

Again, on 19 April 2026, I made another deposit of ₹50,000. This transaction is also stuck and has not been credited to my gaming account. When I contacted support, I was informed that a letter has been sent to the payment provider and they are waiting for a response within 3 business days.
However, I have already been waiting for a long time with no proper resolution or clear update.
At this point, both deposits are unresolved, and my total funds of ₹1,00,000 are stuck. I have been repeatedly following up with customer support, but I am only being given delays and unclear responses.

Bank records confirm that the payments were successfully processed from my side, but BateryBet is claiming non-receipt or ongoing investigation. This situation is extremely frustrating, and I have not received any proper resolution despite multiple complaints.

I kindly request AskGamblers to investigate this issue and help me recover my funds or ensure proper crediting of both deposits as soon as possible.

Transaction Details:
Deposit 1: 11 April 2026 – ₹50,000
Transaction ID : 602585427809
Deposit 2: 19 April 2026 – ₹50,000
Transactio ID :204342442829

I am ready to provide bank statements, transaction IDs, and any other required proof.
Thank you for your assistance.

Disputed sportsbook BateryBet Sportsbook

Reason Amount not credited

Discussion

AskGamblers

• Support Team

12 hours ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the betting's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

BateryBet Sportsbook

• Representative

13 hours ago

Dear Vijju,

We received a response from the provider after re-checking and as we mentioned earlier the payments with the provided details was not received on the providers side.
We recommend to contact your bank branch directly and apply for a refund.

Best regards,
Batery.

AskGamblers

• Support Team

1 day ago

Dear BateryBet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

BateryBet Sportsbook

• Representative

4 days ago

Dear Viju,

Regarding your payment on April 11th (UPI: ***7809), we are still awaiting a response from our provider and will update you here as soon as we hear back.

For the April 19th payment (UPI: ***2829), the provider confirms they never received it. If the funds were deducted from your account, your bank should automatically issue a refund within 10 business days.

Best regards,
Batery.

BateryBet Sportsbook Complaint Stats

Resolved 34 / 35

Avg. Amount $811

Avg. Complaint Duration 15 days

Avg. Response Time 2 days

BateryBet Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal blocked and account blocked

My Batery bet I'd: 66996881

My issue : From 16th may my I'd is been blocked for deposit and withdrawal I have raised request to admin customer support started verification process I have submitted all the documents on 17th may they said it will take 72 hours I have waited for 72 hours and they asked more further verification I have submitted that also. But no response from the customer support i trust this platform very much but at the emergency of funds this platform not supporting me at my lowest .

It's a request from batery bet please resolve my issue i am in a emergency of funds 🙏😭

I am legal individual person don't do this to me

Resolved

₹88,000

Holding 70000 INR winning balance past promised 72 hour verification deadline

Dear AskGamblers Complaint Team,
I am filing a formal complaint against BateryBet regarding a severe delay in manual account verification and an ongoing withdrawal restriction on my funds.
On May 13, 2026, after achieving a winning streak that brought my account balance to ₹70,000 INR, my account was restricted from placing bets, making deposits, or accessing withdrawals. I immediately opened an internal support ticket, registered under Request №23299208.
The administration requested specific manual verification documents: a clear photo of my physical identity document (PAN Card), a selfie holding my ID alongside a handwritten note of the current date, and a photo of my physical ID lying next to my mobile device showing this live administrator chat window. I provided all three requested photos exactly as instructed.
At 18:15 on May 13, the administration explicitly replied to me stating: "Thank you, your documents have been accepted. Please kindly return to this Request in three days (72 hours) to learn about the verification results."
The promised 72-hour review window has officially expired today, May 16, 2026. Despite my outreach, the administration has gone completely silent, refusing to provide the results or unlock my profile. My withdrawal option remains "Temporarily Unavailable." I have fully cooperated with their security protocols and supplied genuine government identification. I request that BateryBet immediately complete this verification review and release my ₹70,000 balance so I can proceed with my payouts.
Thank you for your assistance in mediating this dispute.
Player Account ID: 62874456
Support Ticket: Request №23299208

Resolved

₹70,000

Still waiting for my withdrawal

My account is 70855203. And my email address is <removed>.

I am waiting more than 3 days, but still my withdrawal amount was not credited to my account, whose ID is <removed>

I am not able to place a bet. Not able to deposit, not able to withdraw.

I submitted my documents two times, and bank statement, and also my total balance is 72000, which I'm not able to withdraw, and in-game 90000

No one gave me a solution, and even though I raised a lot of complaints with the bank statement, there is no response till now...

At this time, all my money is trapped in Baterybet app

Please help me, please please please......

Resolved

₹25,000

Withdrawal marked successful but not credited

Dear AskGamblers Complaint Team & BateryBet Team,

My Player ID at BateryBet: 71620988

Registered Email: <removed>

I made a withdrawal request of ₹11,362 INR on 9 April 2026 (night).

On 11 April 2026, the status was changed to "Successful".

However, till today (21 April 2026), the amount has not been credited to my UPI/Bank account.

The current status in the app is showing "Processing".

I have contacted support multiple times, and they are only saying "Processing mein hai" with no payment reference, ARN, or timeline. bank statement password (151020048625870976)

Resolved

₹11,362

Verification delayed for over 20 days

I would like to file a complaint against BateryBet regarding an unreasonable delay in my account verification and lack of communication.

I raised a request on March 27 (Request No: 22305695) because I was unable to place bets on my account. Since then, I have fully cooperated with the platform and submitted every document they requested.

The documents I submitted include:

• ID Card

• Selfie holding ID with current date

• Bank statement (PDF)

• UPI app proof showing my name and number

• Bank statement confirming my deposits

• Voter ID

• Additional documents as requested

I have made only 6 deposits on my account, all genuine and from my side:

• January 25 – ₹10,000

• January 25 – ₹4,837

• January 25 – ₹305.60

• February 3 – ₹5,600

• February 3 – ₹5,360

• February 4 – ₹11,293

Initially, while I was submitting documents, the support team responded within 5–8 hours. However, after I submitted all the required documents, they suddenly stopped responding.

It has now been over 20 days, and there has been no proper update. Additionally, there has been no response in the request section for the past 5 days.

I also contacted their email support, but I received only generic replies that do not address my issue.

This behaviour is highly concerning, as it appears that the verification process is being unnecessarily delayed despite full cooperation from my side.

Due to this issue, my account remains restricted, I am unable to place bets, and I am unable to use my funds properly

I kindly request that AskGamblers intervene and help resolve this issue by completing my verification and restoring full access to my account

I am ready to provide any additional proof if required.

Thank you for your support.

Resolved

₹11,234

4000rs not credited after depositing

Hi, My Batery acc#80261365. I had initiated a deposit on 1st April 2026 @9.12 PM IST. I had created the request for this deposit issue @9.20 PM IST. However I haven't received my deposit till now. I was asked to wait for 3 hours till 3 days, but no proper response yet. I keep getting updates that my issue is being looked at, but no action is being taken to ensure my deposit issue is taken care of. My request id is 22422264. Support team is not giving proper timeline as well on the issue resolution.

Resolved

₹4,000

Withdrawals pending since 25th March

My player id on baterybet is 75714437. On 25th March 2026 I made 3 withdrawals of INR 50000 Details of which are as follows:

1. Withdrawal number 12329091834- still pending for confirmation
2. Withdrawal number 12329278064- withdrawal confirmed on 26the March 2026 but I have not received the amount in my bank account yet. I have provided the bank statement after 72 hours but now no is replying baterybet.
3. Withdrawal number 12329390826- withdrawal is still pending for confirmation.

It's been more than 1 week now and still I have not received my money.

Resolved

₹50,000

Verification Taking Too Long

My batery account is locked from betting and deposit and withdraw.

When I ask them about reason.

They said they need documents for verification.

I sent them documents.

But now they are not replying.

I have contacted live chat many times but they also said to wait only.

Ask Gambler I need your help to connect with batery support team.

Batery bet complete my verification fast I need to use my account like before.

Id number: 37427419

Request number:21483709

Balance:50000 rs

Rejected

₹50,000

Deposits pending for 8 days

My player id 49328543

Deposit not received

Deposit 20000 date 14 Feb 2026 time 12 pm

Another amount 25000 18 Feb 2026 time

Another amount 50000 23 Feb 2026 6 am

Another amount 50000 23 Feb 2026 7 am

Please add my amount as soon as possible

Please add my deposit amounts

Rejected

₹195,000

No deposit received

Hi Battery Bets Support Team,

I am writing this message to formally raise a complaint regarding my pending deposit of INR 10,000, which I made on 13th February. It has now been several days, and the amount has still not been credited to my account or reflected properly in my bank statement.

Despite sending emails earlier and raising multiple requests through the app, I have not received any proper response or resolution. The status of my request has also not been updated clearly, and this delay is causing me serious inconvenience and frustration. I have patiently waited, assuming that it might be a temporary technical delay, but it has now been long enough for this issue to be resolved.

This is my hard-earned money, and I expect a prompt and professional resolution from your team. I request you to immediately check your payment records, verify the transaction made on 13th February, and credit the amount of INR 10,000 to my account without any further delay. If there is any issue from your side, please clearly inform me about the reason along with the expected timeline for resolution.

I would also appreciate a proper confirmation message once the deposit has been processed successfully. Kindly treat this matter as urgent and prioritize resolving it as soon as possible.

If this issue is not resolved promptly, I will be forced to escalate the matter further through appropriate channels. I sincerely hope that will not be necessary and that you will handle this professionally.

Acc no .< sent to the casino >

Request no. 21455265

Please look into this matter immediately and ensure my deposit is credited at the earliest. I am expecting a quick response and a swift resolution.

Thank you.

Resolved

₹10,000