Complaint #440 BateryBet Sportsbook

Account blocked funds not paid customer support did not respond

By A manoj K.

2 weeks ago

My gaming account number is 72115800 and email associated to BateryBet is <removed>.

This website is absolutely fraud, i have created an account with them and made a deposit of 5,000 placed just two bets one is lost one is won. I have 15,000 in my account and requested for withdrawal, they immediately rejected my withdrawal, suspended deposit options, withdrawal options and bet options too making me unable to place bet.

When contacted with their customer support they asked me to send my KYC in the request section after that withdrawal options will be enabled. To confirm to everyone who reading this and also to management of BateryBet and dispute resolution management, i have sent each and every document that their customer support requested.

Their verification process is so much messed that, they first asked for my identification card & selfie. After submitting it they said documents received and wait for 72 hours for verification, after 72 hours they asked to send bank statement, i agreed sent them again & got a reply to wait for another 72 hours for verification. And again they wanted me to take a selfie with their app displayed in mobile on one hand and the payment app in my other hand i even sent it again.

They have asked for multiple documents, multiple times one after the other and submitting every document as per their request they need 72 hours. Every time we send a new document as per their request.

Finally i sent everything as per their request on 23rd of July. And they responded as we are verifying and inform you, after that i have requested them for update and solution, unfortunately we can send only 3 messages to them after that we cannot even able to contact them unless we get a response.

It’s been 20 days since i submitted my documents last time and almost a month this issue started, from the last 20 days i never received a single response from them, my account is still blocked, no withdrawal option available and the worst part is they don’t even have an email support and u cannot ask for an update u cannot send a message unless u receive a response from them, which they will never respond

Disputed sportsbook BateryBet Sportsbook

Reason Declined payment

Amount ₹15000

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BateryBet Sportsbook

• Representative

1 week ago

Our team thanks everyone who participated in this discussion and wishes you a great time.

Regards,
Batery

m8801992990

• India

1 week ago

Dear Askgamblers team, to confirm on my complaint my issue is resolved. The complaint which was not solved from the past 30days is completed in 1week with ur involvement. Thank you for solving the issue

AskGamblers

• Support Team

1 week ago

Dear @m8801992990,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Sportsbook Complaint Stats

Resolved 42 / 45

Avg. Amount $695

Avg. Complaint Duration 15 days

Avg. Response Time 2 days

BateryBet Sportsbook Complaints

See all complaints for this sportsbook

My 165000 payout is pending for 20 days and my account block by Batery app

Subject: Urgent Complaint Regarding Unresolved Payouts, Ignored Emails/Messages, Blocked Account, and Withheld Funds – Batery (Account ID: 70863343)

Dear Support and Compliance Teams,

I am writing this formal complaint to report severe issues regarding delayed payouts, ignored messages and emails, blocked account access, withheld winnings, and arbitrary restrictions faced on the gaming platform Batery, accessed via [https://india-batery.com/](https://india-batery.com/).

Below are the complete details of my account, support tickets, and the incident:

* Platform / Website Name: Batery ([https://india-batery.com/](https://india-batery.com/))
* Account ID: 70863343
* Support Ticket Numbers: 24969271, 24983226, and 70863343 (All these requests have been lying pending for the last 40 days).
* Platform Operator: YouGmedia B.V. (Company Number: 153269), registered at Dr. H. Fergusonweg 1, Curaçao, authorized under the National Ordinance on Offshore Games of Hazard (NOOGH).
* Associated Game Providers: BGAMING, Endorphina, Hacksaw Gaming, Smartsoft Gaming, Spinomenal, and Spribe.

Detailed Breakdown of the Incident:

* Total Winnings: I successfully won a total amount of ₹2,40,000 on the Batery platform.
* Partial Credit: Out of the total winnings, only ₹75,000 was initially credited.
* Prolonged Delay & Ignored Communications: The remaining funds and my support tickets (24969271, 24983226, 70863343) were kept pending for nearly 40 days. During this period, I sent numerous emails and messages to your support team, but received absolutely no response or help from anyone.
* Account Blocking & Restricted Withdrawal: Instead of resolving my issue, my account was blocked, and the withdrawal feature was restricted/disabled. Although ₹1,15,000 from the pending amount was later credited back, my access and withdrawal capabilities faced deliberate disruption.
* Unresolved Remaining Balance: The final remaining balance of ₹50,000 has still not been credited or processed, and my hard-earned funds remain unlawfully withheld.

This kind of complete negligence, blocking of accounts, ignoring continuous emails/messages, and withholding of rightful winnings on Batery is deeply unprofessional, unethical, and unacceptable.

I request all the associated platform operators and providers mentioned above to look into my tickets (24969271, 24983226, 70863343) immediately, investigate the delay, unblock my account fully, and clear my remaining dues (₹50,000) without any further delay.

Failure to resolve this issue promptly will force me to escalate this matter legally and report it to higher regulatory authorities, consumer forums, and licensing boards.

Regards,

User / Account Holder

Account ID: 70863343

94h left

₹165,000

Deposit not credited for my Batery account

I had one deposit vanish already. I made the stupid mistake of relying on this platform again. They have eaten up another deposit of mine.

I made a deposit of 25100 INR through UPI. I have submitted a deposit request for the same, but no help here.

On their request, they just keep asking for one useless document after another, even though they have all the info. With one clear intention of not crediting the amount. How I wish, one day I woke up and saw the amount credited. Wouldn't that be nice? That's what good customer service is after all.

User A/C no- 67714837

Deposit amount: 25100 INR

Date: 31st July, 2026

UTR: 191742624449

Request no: 25081791

Unresolved

₹25,100

Deposit not received for multiple deposits for 20 days plus

You’re right—I checked them again carefully.

You have three pending deposits:

1. Request No. 23989149 – ₹1,698.26 (Payment made on 17 June 2026) – In Progress
2. Request No. 24400294 – ₹1,999.97 (Payment made on 3 July 2026) – In Progress
3. Payment made on 15 June 2026 – ₹1,960.00 (You created Request No. 24479497, but it was closed and redirected to another request instead of resolving the issue.)

Total pending amount: ₹5,658.23

Here’s a stronger message you can send:

Hello BatteryBeds Support,

I am writing to express my frustration regarding my pending deposits, which have still not been credited despite multiple support requests and payment proofs being provided.

My pending deposits are:

• Request No. 23989149 – ₹1,698.26 (Payment made on 17 June 2026) – Still pending.

• Request No. 24400294 – ₹1,999.97 (Payment made on 3 July 2026) – Still pending.

• ₹1,960.00 (Payment made on 15 June 2026) – I raised Request No. 24479497, but it was closed without resolving the issue and I was simply redirected to another request.

The total pending amount is ₹5,658.23. My oldest payment has been pending for more than 20 days, and all I keep receiving is the same response asking me to wait. This is completely unacceptable.

I demand that ₹5,658.23 be credited to my BatteryBeds account immediately.

This is my final notice. Please resolve this matter immediately and confirm once all three deposits have been credit.
Client I’d 60593189

Unresolved

₹5,658

Withdrawal not received in bank for more than a week

I have made a withdrawal of 5190 on 15th of June and another withdrawal of 3325 on 25th of June. In the payout section it's showing completed but I have not yet received the funds in my account. I have also raise a complaint with Batery Bet Support but they keep on saying provider is not responding and will have to wait. It is batery beta responsibility to resolve my issue, the provider is their responsibility. I am a customer of batery bet and my money is stuck for so many days, I need some solution and I need my money back, this is not a joke. Batery has to make sure that this issues are resolved at the earliest.

I have attached bank statement from 15th June to 29th June.

Resolved

₹8,515

20503 INR has not been received in my bank account

I made a withdrawal on 14 June at 6:24 AM, amount 20503, but the amount has not been received in my bank account.

The transaction history shows a successful withdrawal.

I contacted customer support and also sent a bank statement, but no reply was received.

Amount - 20503

Customer ID- 63072446

I hope BateryBet and AskGamblers both will help me.

Resolved

₹20,503

Withdrawal not received despite it is being marked as COMPLETE

Withdrawal status is "Completed" but not ...

Withdrawal Amount: INR 13000 Withdrawal ID: 12446253744 Date: 6th June 2026 Time: 11:47:51 AM It has been marked as complete since 6th June 2026 itself but still I haven't recethe amount in my bank account yet. Where is my money? I am attaching my bank statement as well. It has been more than a week since I made this withdrawal. It was marked as completed on the same day but since then I have not received a single penny in my bank account. Baterybet has stolen my money. You guys are motherfucker bastards who have stolen my money. Where is my money? Deposits are instant while holding a withdrawal is a.breach of rules. I am posting this on all social media platforms. I will make sure to tag all the officials as well as cyber police and government agencies. I will also file a official complaint to crucial officials as they are your licensing partner and I will tag them as well as you are brand ambassadors.

I am attaching my bank statement as well. The password to access the statement is < password removed >

Resolved

₹13,000

Deposit amount not credited in game account

I have deposited the amount of 8000 from the baterybet site. The amount was deducted from my bank account but not credited to my game account.

The amount was deducted on 6/6/26 still not been credited to my game account.

As the payment was done from baterybet site as I came back in baterybet site there was a problem in site they told me the problem would be solved in 3 days, but still not solved.

Battery bet Account I’d :- < removed >

Resolved

₹8,000

locked my withdrawal section with Error Code 101

Hi Askgamblers Team,

I am facing a severe issue with my fully verified Batery account. My withdrawal section has been suddenly locked with "Error Code 101" right after I won a 13-fold multi-selection bet with 99 odds.

My current safe balance in the account is ₹1,08,070. I have already completed my 100% KYC verification previously, and my older smaller withdrawal of ₹10,000 was processed smoothly.

I contacted Batery support via Ticket №23763725. For the last 24 hours, they have been repeating automated text messages. When I emailed them, they asked me to open a request under "Question for the Admin". But when I submitted it, they instantly closed that request (Request №23783669) within 4 minutes telling me to wait for the old ticket. They are running in loops and intentionally blocking my money.

Note: Your portal attachment system threw an error while uploading files, so I am submitting this without attachments. However, I have all the proofs (Balance screen, Error 101, admin ticket close screen, and ticket limit block) ready and will upload them in the comments section as soon as this ticket opens.

Ticket ID: №23763725
Account Number: 26924914
Disputed Amount: ₹1,08,070

Resolved

₹108,070

BateryBet Casino - Unable to withdraw money

My baterybet account < sent to the casino >has been blocked and I am not able to withdraw money. Also not able to deposit and also no able to place a bet. When I placed a request they said me to give the photo of myself with my id and date and recent chat with the administration. Then they told me to wait for 72 hours again they asked me more documents like gas bill bank statement and pan card and selfie of myself and told me to wait for 48 hours but no response came again. I request askgamblers team to resolve my issue of withdrawal. Please help me. My withdrawal of 46070 rupees is stuck.

Resolved

₹46,070

Withdrawal blocked and account blocked

My Batery bet I'd: 66996881

My issue : From 16th may my I'd is been blocked for deposit and withdrawal I have raised request to admin customer support started verification process I have submitted all the documents on 17th may they said it will take 72 hours I have waited for 72 hours and they asked more further verification I have submitted that also. But no response from the customer support i trust this platform very much but at the emergency of funds this platform not supporting me at my lowest .

It's a request from batery bet please resolve my issue i am in a emergency of funds 🙏😭

I am legal individual person don't do this to me

Resolved

₹88,000