Complaint #14 1win Sportsbook

Unpaid bets

By Antoine M.

11 months ago

Hello,
On 28 September, I deposited the equivalent of €6,044 in ETH into my 1Win gaming account. After several winning bets, my balance stood at €9,842 on 1 October, which I wanted to withdraw. The withdrawal was refused and only €6,018 was credited back to my account. I then withdrew this amount before noticing an unexplained shortfall of approximately €3,800.
After checking, exactly 17 initially winning bets were reclassified as ‘refunded’, even though they had been correctly paid out at the outset. The results of these matches are indisputable and appear on the tickets attached to my complaint, highlighting a clear inconsistency.
I contacted support several times by email and instant messaging: I was told that there was no error or that the balance would be corrected within 24 hours, but nothing has happened since.
I request the immediate adjustment of my balance to €9,842, corresponding to my legitimate winnings.
Thank you in advance for processing my complaint and restoring my rights.
Kind regards,

Disputed sportsbook 1win Sportsbook

Reason Wrong official result

Amount €3800

Discussion

AntoineLetUsGo

• France

11 months ago

Hello,

1Win Casino never responds in the Sportsbooks section of your website, even though it does respond in the Casino section.

I therefore suggest that you transfer my complaint to the latter section so that it can be dealt with effectively.

Unless, of course, your intention is to deliberately let this complaint fade away without trying to help me.

Kind regards,

AskGamblers

• Support Team

11 months ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

11 months ago

Dear @1win Sportsbook,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1win Sportsbook Complaint Stats

Resolved 0 / 25

Avg. Amount $1,141

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

1win Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 0 out of 10 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 7 days.

1win Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal Stuck Under Review for Almost 5 Days

Dear AskGamblers Support Team,

I am writing to raise an urgent complaint regarding my repeated withdrawal problems with 1win.

It has been almost 5 days, and my withdrawal requests are still stuck at the "Under Review" stage. I have already tried making withdrawal requests around 5–6 times, but every request keeps getting stuck without any successful payment.

My Account Details:

- Name: < full name removed >

- 1win User ID: 89512359

- Withdrawal Method: IMPS

Current Pending Withdrawals:

- ₹4,200 – Pending

- ₹3,700 – Pending

- ₹5,000 – Pending

- ₹4,000 – Pending

- ₹5,500 – Pending

Total Pending Amount: ₹22,400

Despite waiting for almost 5 days and making several withdrawal attempts, I have still not received my money. My withdrawal requests repeatedly remain under review, and I have not received a clear explanation for the delay.

I kindly request AskGamblers to intervene and contact 1win on my behalf to resolve this issue.

I request the following:

1. Investigate why my withdrawal requests are repeatedly getting stuck under review.

2. Ask 1win to provide a clear explanation for the delay.

3. Help me receive my total pending withdrawal amount of ₹22,400 as soon as possible.

I am ready to provide screenshots of my pending withdrawals, transaction history and any other required evidence.

Please treat my complaint as urgent and help me resolve this matter.

Thank you for your support.

Regards,

< full name removed >

1win User ID: 89512359

69h left

₹22,400

Withdrawal delaying 6400 MAD

Dear Support Team,

I am writing to file a formal complaint regarding two missing withdrawal transactions via Attijariwafa Bank that show as "Completed" (in green) on your system, but the funds have never been received in my bank account.

Transaction Details:

1. Amount:2,300 MAD | Date of Withdrawal: 30/07/2026
2. Amount: 4,100 MAD | Date of Withdrawal: 01/08/2026

* Total Pending Amount: 6,400 MAD
* Bank Name: Attijariwafa Bank
* Usual Processing Agent: Local Agent MOUSSAOUI

It has been almost a full month since these transactions were initiated. All requested bank statements and verification documents have already been provided to your team.

Previously, support appeals SPP-1237794 and SPP-1237814 were closed without the funds actually reaching my account. After I followed up, two new appeals were opened:

* Current Pending appeal 1: SPP-1296303
* Current Pending appeal 2: SPP-1296140

As of today, August 26, 2026, I still have not received my money.

This issue needs to be escalated immediately to your finance department and your agent (MOUSSAOUI) for manual verification and immediate credit to my bank account. Please provide proof of payment or transfer receipt right away.

I expect a concrete update and immediate resolution within 24 hours.

Attached my bank statement until 07/08/2026 showing that no money received from 1win (2300+4100)
Best regards,

Unresolved

د.م.6,400

300000 Withdrawal Marked as Successful but Not Received

On 5 June 2026, I made a withdrawal of ₦300,000 from my 1win account using Kuda. The withdrawal remained pending for almost two months. During this period, I contacted 1win support several times and was repeatedly told to be patient while the issue with the payment system was being investigated.
On 5 August 2026, I noticed that the withdrawal status had changed from “Pending” to “Successful.” However, I checked my Wema Bank account and the ₦300,000 had not been received.
I contacted 1win again regarding this. They asked me to provide my bank statement so that they could investigate the matter, which I provided on the same day. I was initially told to wait 72 hours, but after that period I was informed that the case had been extended for further review.
I was given the reference number SPP-1205335. When I check the status through their Telegram bot, it still says that the request is “in process” and that their specialists are working on the solution.
As of today, 18 August 2026, I still have not received the ₦300,000. I have also not been provided with any payment reference, transaction ID, or other proof showing that the funds were actually transferred to my bank.
I understand that payment-provider issues can sometimes cause delays, and I have cooperated fully with 1win by providing the bank statement they requested. However, this withdrawal is now more than two months old, and the fact that it is marked as “Successful” while the funds have not reached my bank has left the matter unresolved.
I am simply asking 1win to resolve this. If the ₦300,000 was actually transferred, I would like them to provide the relevant payment reference or transaction details so that my bank can trace the payment. If the payment was not successfully completed, I would like the withdrawal cancelled and the ₦300,000 returned to my 1win balance so that I can withdraw it using another available payment method.
I would appreciate AskGamblers' assistance in helping to resolve this matter.

Unresolved

₦300,000

Deposits not credited

To the 1win Financial Support Team: I am writing to request the immediate manual crediting of three deposits made from my Claro Pay virtual wallet to my user account with ID < sent to the casino >, totaling $35,500 pesos, which have not yet been credited. I have attached my official bank statement in PDF format, which shows the following three transfers: Amount: $10,500 | Date: 02/07/2026 12:35:14 | Transaction No. WB260702.1235.D71353 Amount: $15,000 | Date: 02/07/2026 18:49:58 | Transaction No. PP260702.1849.A67477 Amount: $10,000 | Date: 04/07/2026 22:37:03 | Transaction No. PP260704.2237.D78568 As your own support team acknowledged, since these transactions originated from digital wallets, they do not have a traditional COELSA code. However, the attached document shows the transaction ID and the exact time of each transaction. I demand that the finance department manually verify these three transactions and update the total balance immediately.

Unresolved

$35,500

1win does not pay my 100 GHS withdrawal

Hello AskGamblers Team,

My account ID at 1win is 38914064.

I requested a withdrawal of 100 GHS via MTN Mobile Money to my number < phone number removed >. The withdrawal was approved by 1win but I never received the money.

1win support told me to wait 14 days and said they sent the money, but my MTN wallet shows no transaction. They refuse to provide proof of payment (transaction ID).

I have attached screenshots of the withdrawal and my MTN statement showing no payment received.

I request your help to get my 100 GHS paid. I am from Ghana, Accra.

Thank you.

Unresolved

GHS100

1win stole 22261 MWK from bet 277146296

Hello AskGamblers Team,

1win is withholding money from my winning Bet ID: 277146296.

Timeline:
1. I WON: 219,470.80 MWK - Balance showed full amount in my 1win account
2. HOURS LATER: 1win reduced my balance to 132,209 MWK without explanation.
87,261.80 MWK disappeared from my 1win wallet.
3. OUT OF FEAR: I withdrew 132,209 MWK from 1win to my Airtel Money
4. LATER: 65,000 MWK was credited back into my 1win account
5. I withdrew that 65,000 too
Total withdrawn: 197,209 MWK
STILL MISSING: 22,261.80 MWK from original win of 219,470.80

For 25 days 1win support only replies "Full amount was credited" and CLOSED THE CHAT when I asked for proof.
They cannot provide transaction ID or explain where 22,261.80 went.

Please help me recover the missing 22,261.80 MWK.

Thank you.

Unresolved

MK22,261

Unable to complete verification because 1win stopped responding

My account was first restricted, and my withdrawal was put on hold. When I contacted support, they told me I needed to complete a video verification call to restore access to my account. I tried to schedule the call several times. A couple of times I had unexpected personal commitments and couldn’t attend, and on a few other occasions, when I was available, I never received the promised link for the video call. After that, I submitted another request to arrange a new verification, but since then I have been waiting for more than a week without any response. I have sent several follow-up requests, but they have all been ignored. My account is now locked, so I can’t log in to check my balance or transaction history anymore. As far as I remember, I had around $1,000 in my balance and about $400 in pending withdrawals. I am still willing to complete the video verification as requested and cooperate with the company. I would really appreciate your help in contacting 1win so I can complete the verification process and regain access to my account and funds.

Unresolved

$1,400

Amount showing successfully sent to me but not received

Dear Team

Good morning...

I am a user on the 1win betting app (user ID 40309658)

I have withdrawn 31845 INR on 20/05/2026 to my bank account, and this withdrawal is showing successful in my withdrawal history, but it's not credited to my bank account

I have tried all the available options on 1win to sort it out, but they are not responding, just sending automated replies that it will be solved in 72hr but already 10 days have passed

Unresolved

₹31,845

Withdrawal keeps pending for more than 10 working days

Hello,

I am reporting a delayed withdrawal issue with 1win. My withdrawal has been pending for more than 10 days and I have not received my money.

I contacted their support several times but I have not received any helpful response. This is my first withdrawal and I used MTN Mobile Money.

Account ID: [360441523]
Withdrawal amount: [GH989]
Date requested: [7 May,2026]

I have screenshots and proof of the pending withdrawal. Please help review this issue.

Thank you.

Unresolved

GHS989

1 win refusing to pay winning bet 246451953 both teams to score

On Sunday, May 10, 2026, I placed bet 246451953 on "Both teams to score - Yes".

Bet details:
Stake: $301.22
Odds: +1100
Potential winnings: $3,614.64
User ID: 361893730

Both teams scored in the match. My betslip clearly shows ONLY "Both teams to score - Yes" with no mention of exact score, combo bet, or any other condition. The odds of +1100 correspond to the simple "Both teams to score" market, not to a combined "Result + BTTS" bet, I even confirmed with a support agent before submitting it that I only needed each team to score at least one goal to win the bet.

1win support gave me 3 different and contradictory excuses over several days to avoid payment. I sent a final escalation email on may 12 giving them 24 hours to settle the bet before escalating to Curaçao Gaming Control Board and public mediators. The 24-hour deadline has passed. No payment received, no reply from 1win.

This is a clear violation of their own Terms and Conditions, section 4.2 Sports Betting Rules. I am requesting the immediate payment of my full winnings: $3,614.64.

Evidence attached:
1. Betslip screenshot showing "Both teams to score - Yes" only
2. Official match result proving both teams scored
3. Odds screenshot for "Both teams to score" market at +1100
4. Chat logs with 3 different support agents
5. Final warning email with timestamp showing 24h deadline expired

Unresolved

$3,615