Unable to complete verification because 1win stopped responding

Dear Support Team,

I am writing to file a formal complaint regarding two missing withdrawal transactions via Attijariwafa Bank that show as "Completed" (in green) on your system, but the funds have never been received in my bank account.

Transaction Details:

1. Amount:2,300 MAD | Date of Withdrawal: 30/07/2026
2. Amount: 4,100 MAD | Date of Withdrawal: 01/08/2026

* Total Pending Amount: 6,400 MAD
* Bank Name: Attijariwafa Bank
* Usual Processing Agent: Local Agent MOUSSAOUI

It has been almost a full month since these transactions were initiated. All requested bank statements and verification documents have already been provided to your team.

Previously, support appeals SPP-1237794 and SPP-1237814 were closed without the funds actually reaching my account. After I followed up, two new appeals were opened:

* Current Pending appeal 1: SPP-1296303
* Current Pending appeal 2: SPP-1296140

As of today, August 26, 2026, I still have not received my money.

This issue needs to be escalated immediately to your finance department and your agent (MOUSSAOUI) for manual verification and immediate credit to my bank account. Please provide proof of payment or transfer receipt right away.

I expect a concrete update and immediate resolution within 24 hours.

Attached my bank statement until 07/08/2026 showing that no money received from 1win (2300+4100)
Best regards,

On 5 June 2026, I made a withdrawal of ₦300,000 from my 1win account using Kuda. The withdrawal remained pending for almost two months. During this period, I contacted 1win support several times and was repeatedly told to be patient while the issue with the payment system was being investigated.
On 5 August 2026, I noticed that the withdrawal status had changed from “Pending” to “Successful.” However, I checked my Wema Bank account and the ₦300,000 had not been received.
I contacted 1win again regarding this. They asked me to provide my bank statement so that they could investigate the matter, which I provided on the same day. I was initially told to wait 72 hours, but after that period I was informed that the case had been extended for further review.
I was given the reference number SPP-1205335. When I check the status through their Telegram bot, it still says that the request is “in process” and that their specialists are working on the solution.
As of today, 18 August 2026, I still have not received the ₦300,000. I have also not been provided with any payment reference, transaction ID, or other proof showing that the funds were actually transferred to my bank.
I understand that payment-provider issues can sometimes cause delays, and I have cooperated fully with 1win by providing the bank statement they requested. However, this withdrawal is now more than two months old, and the fact that it is marked as “Successful” while the funds have not reached my bank has left the matter unresolved.
I am simply asking 1win to resolve this. If the ₦300,000 was actually transferred, I would like them to provide the relevant payment reference or transaction details so that my bank can trace the payment. If the payment was not successfully completed, I would like the withdrawal cancelled and the ₦300,000 returned to my 1win balance so that I can withdraw it using another available payment method.
I would appreciate AskGamblers' assistance in helping to resolve this matter.

Hello AskGamblers Team,

1win is withholding money from my winning Bet ID: 277146296.

Timeline:
1. I WON: 219,470.80 MWK - Balance showed full amount in my 1win account
2. HOURS LATER: 1win reduced my balance to 132,209 MWK without explanation.
87,261.80 MWK disappeared from my 1win wallet.
3. OUT OF FEAR: I withdrew 132,209 MWK from 1win to my Airtel Money
4. LATER: 65,000 MWK was credited back into my 1win account
5. I withdrew that 65,000 too
Total withdrawn: 197,209 MWK
STILL MISSING: 22,261.80 MWK from original win of 219,470.80

For 25 days 1win support only replies "Full amount was credited" and CLOSED THE CHAT when I asked for proof.
They cannot provide transaction ID or explain where 22,261.80 went.

Please help me recover the missing 22,261.80 MWK.

Thank you.

Hello,

I am reporting a delayed withdrawal issue with 1win. My withdrawal has been pending for more than 10 days and I have not received my money.

I contacted their support several times but I have not received any helpful response. This is my first withdrawal and I used MTN Mobile Money.

Account ID: [360441523]
Withdrawal amount: [GH989]
Date requested: [7 May,2026]

I have screenshots and proof of the pending withdrawal. Please help review this issue.

Thank you.

On Sunday, May 10, 2026, I placed bet 246451953 on "Both teams to score - Yes".

Bet details:
Stake: $301.22
Odds: +1100
Potential winnings: $3,614.64
User ID: 361893730

Both teams scored in the match. My betslip clearly shows ONLY "Both teams to score - Yes" with no mention of exact score, combo bet, or any other condition. The odds of +1100 correspond to the simple "Both teams to score" market, not to a combined "Result + BTTS" bet, I even confirmed with a support agent before submitting it that I only needed each team to score at least one goal to win the bet.

1win support gave me 3 different and contradictory excuses over several days to avoid payment. I sent a final escalation email on may 12 giving them 24 hours to settle the bet before escalating to Curaçao Gaming Control Board and public mediators. The 24-hour deadline has passed. No payment received, no reply from 1win.

This is a clear violation of their own Terms and Conditions, section 4.2 Sports Betting Rules. I am requesting the immediate payment of my full winnings: $3,614.64.

Evidence attached:
1. Betslip screenshot showing "Both teams to score - Yes" only
2. Official match result proving both teams scored
3. Odds screenshot for "Both teams to score" market at +1100
4. Chat logs with 3 different support agents
5. Final warning email with timestamp showing 24h deadline expired

My 1Win account ID is 347082143. On March 31, 2026, I made a deposit of 50,000 INR to my 1Win betting account using UPI through my PhonePe account. The amount was successfully debited from my PhonePe/bank account, and a UTR number is clearly visible in my transaction details. However, the funds have not been credited to my 1Win account.

After noticing that the deposit did not arrive, I immediately contacted 1Win support via chat. I was informed that such issues are “usually resolved within 1 to 7 days.” Despite this assurance, my 50,000 INR is still even after 18 days missing. I have neither received the funds back in my PhonePe account nor seen them credited to my 1Win account.

I am requesting that the full amount of 50,000 INR be refunded immediately to my original payment method via PhonePe using the existing UPI/UTR reference. I also ask that this issue be thoroughly investigated and resolved as a matter of urgency.

On 10/04/2026 at around 3:30 PM, I made a deposit of Rs 2000 to my 1win account via UPI. The amount was successfully debited from my bank account, and the UPI transaction shows as completed with Transaction ID: 610042566170. However, the deposit was never credited to my 1win account, and within 1win it is shown as “transaction cancelled,” even though the money has been taken from my bank.

I contacted 1win support regarding this issue, but I have not received any satisfactory response or clear solution. My money is stuck even though there is proof of a successful UPI transaction from my side.

I request that Rs 2000 be immediately credited to my 1win account for this transaction, or the issue be resolved without any further delay.

Account ID:357283364
UPI transaction ID:610042566170
Date: 10/04/2026 03:30 PM
Amount: 2000 INR