Money debited from bank account but not credited in 1win Rs2000 via UPI

Hello AskGamblers Team,

1win is withholding money from my winning Bet ID: 277146296.

Timeline:
1. I WON: 219,470.80 MWK - Balance showed full amount in my 1win account
2. HOURS LATER: 1win reduced my balance to 132,209 MWK without explanation.
87,261.80 MWK disappeared from my 1win wallet.
3. OUT OF FEAR: I withdrew 132,209 MWK from 1win to my Airtel Money
4. LATER: 65,000 MWK was credited back into my 1win account
5. I withdrew that 65,000 too
Total withdrawn: 197,209 MWK
STILL MISSING: 22,261.80 MWK from original win of 219,470.80

For 25 days 1win support only replies "Full amount was credited" and CLOSED THE CHAT when I asked for proof.
They cannot provide transaction ID or explain where 22,261.80 went.

Please help me recover the missing 22,261.80 MWK.

Thank you.

My account was first restricted, and my withdrawal was put on hold. When I contacted support, they told me I needed to complete a video verification call to restore access to my account. I tried to schedule the call several times. A couple of times I had unexpected personal commitments and couldn’t attend, and on a few other occasions, when I was available, I never received the promised link for the video call. After that, I submitted another request to arrange a new verification, but since then I have been waiting for more than a week without any response. I have sent several follow-up requests, but they have all been ignored. My account is now locked, so I can’t log in to check my balance or transaction history anymore. As far as I remember, I had around $1,000 in my balance and about $400 in pending withdrawals. I am still willing to complete the video verification as requested and cooperate with the company. I would really appreciate your help in contacting 1win so I can complete the verification process and regain access to my account and funds.

Hello,

I am reporting a delayed withdrawal issue with 1win. My withdrawal has been pending for more than 10 days and I have not received my money.

I contacted their support several times but I have not received any helpful response. This is my first withdrawal and I used MTN Mobile Money.

Account ID: [360441523]
Withdrawal amount: [GH989]
Date requested: [7 May,2026]

I have screenshots and proof of the pending withdrawal. Please help review this issue.

Thank you.

On Sunday, May 10, 2026, I placed bet 246451953 on "Both teams to score - Yes".

Bet details:
Stake: $301.22
Odds: +1100
Potential winnings: $3,614.64
User ID: 361893730

Both teams scored in the match. My betslip clearly shows ONLY "Both teams to score - Yes" with no mention of exact score, combo bet, or any other condition. The odds of +1100 correspond to the simple "Both teams to score" market, not to a combined "Result + BTTS" bet, I even confirmed with a support agent before submitting it that I only needed each team to score at least one goal to win the bet.

1win support gave me 3 different and contradictory excuses over several days to avoid payment. I sent a final escalation email on may 12 giving them 24 hours to settle the bet before escalating to Curaçao Gaming Control Board and public mediators. The 24-hour deadline has passed. No payment received, no reply from 1win.

This is a clear violation of their own Terms and Conditions, section 4.2 Sports Betting Rules. I am requesting the immediate payment of my full winnings: $3,614.64.

Evidence attached:
1. Betslip screenshot showing "Both teams to score - Yes" only
2. Official match result proving both teams scored
3. Odds screenshot for "Both teams to score" market at +1100
4. Chat logs with 3 different support agents
5. Final warning email with timestamp showing 24h deadline expired

My 1Win account ID is 347082143. On March 31, 2026, I made a deposit of 50,000 INR to my 1Win betting account using UPI through my PhonePe account. The amount was successfully debited from my PhonePe/bank account, and a UTR number is clearly visible in my transaction details. However, the funds have not been credited to my 1Win account.

After noticing that the deposit did not arrive, I immediately contacted 1Win support via chat. I was informed that such issues are “usually resolved within 1 to 7 days.” Despite this assurance, my 50,000 INR is still even after 18 days missing. I have neither received the funds back in my PhonePe account nor seen them credited to my 1Win account.

I am requesting that the full amount of 50,000 INR be refunded immediately to my original payment method via PhonePe using the existing UPI/UTR reference. I also ask that this issue be thoroughly investigated and resolved as a matter of urgency.

I am writing to request assistance regarding a withdrawal issue on my account with 1win.
I have successfully won funds, and the balance is currently available in my account. However, when I attempt to withdraw my funds, I receive an error message stating: “Enable withdrawal option.”
I have contacted customer support multiple times regarding this issue, but it has not been resolved. I have also followed all instructions provided, including completing the required verification (KYC) process through the link sent to me.
Despite complying with all the requirements, I am still unable to withdraw my funds. This situation has caused significant inconvenience, as my funds remain inaccessible.
For transparency, I have attached all relevant evidence, including:
Screenshot of my account balance
Screenshot of withdrawal attempt
Screenshot of the error message
Communication with customer support
Proof of completed verification
I kindly request your assistance in reviewing this matter and helping to resolve the issue by enabling my withdrawal as soon as possible.
Thank you for your time and consideration.

Dear AskGamblers Support Team, I am writing to appeal/re-submit, as this is a clear violation of sports betting rules and settlement standards.Complaint Summary:Operator: 1win (sportsbook)

Bet type: Single bets on "To win the match, Barcelona FC" (explicitly the individual match winner – second leg of Copa del Rey semi-final vs Atlético Madrid, March 3/4, 2026).
Actual result: Barcelona won the specific match 3-0 in regular time (90 minutes + injury time; goals by Marc Bernal x2 and Raphinha penalty). Confirmed by independent sources (e.g., Marca live report: https://www.marca.com/en/soccer/spanish-copa-del-rey/barcelona-atletico/2026/03/03/01_0105_20260303_178_175-live.html; The Athletic, Al Jazeera).
1win settled all bets as "Lost", claiming aggregate score (4-3 to Atlético overall) applies per "football rules" for two-legged ties.

Specific Violation of Sports Betting Rules:
1win's own rules (https://1win.com/rules, football/sports sections) state:Match winner bets (P1/P2/X or "To win the match") settle on regular time (90 minutes + injury time) of the specific match.
Aggregate/extra time/penalties only apply to separate markets like "To Qualify (For The Next Round)" or progression/advance bets.
There is no provision overriding "To win the match" to aggregate in cup ties – the market wording controls settlement.

This is a direct violation of their published settlement rules. The bets should have been graded as Won at 7.5 odds.Bet IDs and Stakes:ID 210572019: Re 400.00
ID 210571595: Re 303.61
ID 210569563: Re 200.00
Total disputed winnings owed: Re 6,777.08 (full payout including stakes returned + profit).

Previous Actions:Contacted 1win live chat multiple times since March 4, 2026.
Agent "Anisha" acknowledged difference between "to qualify" and "to win the match" but still applied aggregate.
No resolution after days of follow-ups and emails to [email protected] / [email protected].