Complaint #381
1win Sportsbook
300000 Withdrawal Marked as Successful but Not Received
2 weeks ago
On 5 June 2026, I made a withdrawal of ₦300,000 from my 1win account using Kuda. The withdrawal remained pending for almost two months. During this period, I contacted 1win support several times and was repeatedly told to be patient while the issue with the payment system was being investigated.
On 5 August 2026, I noticed that the withdrawal status had changed from “Pending” to “Successful.” However, I checked my Wema Bank account and the ₦300,000 had not been received.
I contacted 1win again regarding this. They asked me to provide my bank statement so that they could investigate the matter, which I provided on the same day. I was initially told to wait 72 hours, but after that period I was informed that the case had been extended for further review.
I was given the reference number SPP-1205335. When I check the status through their Telegram bot, it still says that the request is “in process” and that their specialists are working on the solution.
As of today, 18 August 2026, I still have not received the ₦300,000. I have also not been provided with any payment reference, transaction ID, or other proof showing that the funds were actually transferred to my bank.
I understand that payment-provider issues can sometimes cause delays, and I have cooperated fully with 1win by providing the bank statement they requested. However, this withdrawal is now more than two months old, and the fact that it is marked as “Successful” while the funds have not reached my bank has left the matter unresolved.
I am simply asking 1win to resolve this. If the ₦300,000 was actually transferred, I would like them to provide the relevant payment reference or transaction details so that my bank can trace the payment. If the payment was not successfully completed, I would like the withdrawal cancelled and the ₦300,000 returned to my 1win balance so that I can withdraw it using another available payment method.
I would appreciate AskGamblers' assistance in helping to resolve this matter.
On 5 August 2026, I noticed that the withdrawal status had changed from “Pending” to “Successful.” However, I checked my Wema Bank account and the ₦300,000 had not been received.
I contacted 1win again regarding this. They asked me to provide my bank statement so that they could investigate the matter, which I provided on the same day. I was initially told to wait 72 hours, but after that period I was informed that the case had been extended for further review.
I was given the reference number SPP-1205335. When I check the status through their Telegram bot, it still says that the request is “in process” and that their specialists are working on the solution.
As of today, 18 August 2026, I still have not received the ₦300,000. I have also not been provided with any payment reference, transaction ID, or other proof showing that the funds were actually transferred to my bank.
I understand that payment-provider issues can sometimes cause delays, and I have cooperated fully with 1win by providing the bank statement they requested. However, this withdrawal is now more than two months old, and the fact that it is marked as “Successful” while the funds have not reached my bank has left the matter unresolved.
I am simply asking 1win to resolve this. If the ₦300,000 was actually transferred, I would like them to provide the relevant payment reference or transaction details so that my bank can trace the payment. If the payment was not successfully completed, I would like the withdrawal cancelled and the ₦300,000 returned to my 1win balance so that I can withdraw it using another available payment method.
I would appreciate AskGamblers' assistance in helping to resolve this matter.
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