Complaint #23 1win Sportsbook

1WIN don't pay winning bets

By jmelas

7 months ago

I am writing to submit a formal complaint against the betting platform 1WIN, as I have experienced what I consider to be an unfair and completely unjustified issue regarding one of my bets.

I placed a bet that was clearly and unquestionably a winning bet, yet 1WIN decided to mark it as “cancelled.” As soon as I noticed the issue, I contacted their support team through email, live chat, and their official Telegram channel, providing multiple pieces of evidence, including screenshots, that clearly show the bet should have been settled as a win.

Instead of addressing the evidence, their responses were dismissive, unrelated, and often simply untrue. At no point did they provide a valid explanation for cancelling a bet that was evidently won.

Shortly after insisting on a fair resolution, 1WIN restricted my account, preventing me from placing any further bets. Because of this limitation, I was forced to withdraw my remaining balance, as the account was essentially unusable. This restriction appears to be retaliatory simply because I requested justice for a legitimate winning bet.

The amount owed to me is €115, corresponding to the cancelled winning bet.
I have all screenshots, proofs, and full documentation available and can provide everything upon request.

I believe their actions are unacceptable and go against the principles of transparency and fairness that any betting platform should uphold.

Please let me know if you need any additional information.

account ID: 336275742
BET ID: 174570387

Disputed sportsbook 1win Sportsbook

Reason Mistake with betting slip

Amount €115

Discussion

AskGamblers

• Support Team

7 months ago

Dear 1win Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1win Sportsbook Complaint Stats

Resolved 0 / 21

Avg. Amount $1,329

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

1win Sportsbook Complaints

See all complaints for this sportsbook

1win does not pay my 100 GHS withdrawal

Hello AskGamblers Team,

My account ID at 1win is 38914064.

I requested a withdrawal of 100 GHS via MTN Mobile Money to my number < phone number removed >. The withdrawal was approved by 1win but I never received the money.

1win support told me to wait 14 days and said they sent the money, but my MTN wallet shows no transaction. They refuse to provide proof of payment (transaction ID).

I have attached screenshots of the withdrawal and my MTN statement showing no payment received.

I request your help to get my 100 GHS paid. I am from Ghana, Accra.

Thank you.

90h left

GHS100

1win stole 22261 MWK from bet 277146296

Hello AskGamblers Team,

1win is withholding money from my winning Bet ID: 277146296.

Timeline:
1. I WON: 219,470.80 MWK - Balance showed full amount in my 1win account
2. HOURS LATER: 1win reduced my balance to 132,209 MWK without explanation.
87,261.80 MWK disappeared from my 1win wallet.
3. OUT OF FEAR: I withdrew 132,209 MWK from 1win to my Airtel Money
4. LATER: 65,000 MWK was credited back into my 1win account
5. I withdrew that 65,000 too
Total withdrawn: 197,209 MWK
STILL MISSING: 22,261.80 MWK from original win of 219,470.80

For 25 days 1win support only replies "Full amount was credited" and CLOSED THE CHAT when I asked for proof.
They cannot provide transaction ID or explain where 22,261.80 went.

Please help me recover the missing 22,261.80 MWK.

Thank you.

29h left

MK22,261

Unable to complete verification because 1win stopped responding

My account was first restricted, and my withdrawal was put on hold. When I contacted support, they told me I needed to complete a video verification call to restore access to my account. I tried to schedule the call several times. A couple of times I had unexpected personal commitments and couldn’t attend, and on a few other occasions, when I was available, I never received the promised link for the video call. After that, I submitted another request to arrange a new verification, but since then I have been waiting for more than a week without any response. I have sent several follow-up requests, but they have all been ignored. My account is now locked, so I can’t log in to check my balance or transaction history anymore. As far as I remember, I had around $1,000 in my balance and about $400 in pending withdrawals. I am still willing to complete the video verification as requested and cooperate with the company. I would really appreciate your help in contacting 1win so I can complete the verification process and regain access to my account and funds.

Unresolved

$1,400

1win withdrawal successful but not received the money

I am using 1win from Ghana. My ID is 94962009 and on 8 June 2026 I requested a withdrawal of 4,050 GHS to my MTN Mobile Money account. In my 1win account the withdrawal appears as successful/in progress, but the money has still not reached my MTN MoMo wallet. It has now been one week and one day since the withdrawal request.

I have a transaction reference/screenshot for this withdrawal. I contacted 1win customer support and I was told that the money was in progress and that I should wait 24 to 72 hours. Despite following this instruction and waiting far longer than the stated time, my MTN MoMo account has still not been credited and the issue remains unresolved.

I request that 1win immediately credits the 4,050 GHS to my MTN Mobile Money account or urgently finalizes whatever process is needed so that the funds reach my MTN MoMo without any further delay.

Unresolved

GHS4,050

Amount showing successfully sent to me but not received

Dear Team

Good morning...

I am a user on the 1win betting app (user ID 40309658)

I have withdrawn 31845 INR on 20/05/2026 to my bank account, and this withdrawal is showing successful in my withdrawal history, but it's not credited to my bank account

I have tried all the available options on 1win to sort it out, but they are not responding, just sending automated replies that it will be solved in 72hr but already 10 days have passed

Unresolved

₹31,845

Withdrawal keeps pending for more than 10 working days

Hello,

I am reporting a delayed withdrawal issue with 1win. My withdrawal has been pending for more than 10 days and I have not received my money.

I contacted their support several times but I have not received any helpful response. This is my first withdrawal and I used MTN Mobile Money.

Account ID: [360441523]
Withdrawal amount: [GH989]
Date requested: [7 May,2026]

I have screenshots and proof of the pending withdrawal. Please help review this issue.

Thank you.

Unresolved

GHS989

1 win refusing to pay winning bet 246451953 both teams to score

On Sunday, May 10, 2026, I placed bet 246451953 on "Both teams to score - Yes".

Bet details:
Stake: $301.22
Odds: +1100
Potential winnings: $3,614.64
User ID: 361893730

Both teams scored in the match. My betslip clearly shows ONLY "Both teams to score - Yes" with no mention of exact score, combo bet, or any other condition. The odds of +1100 correspond to the simple "Both teams to score" market, not to a combined "Result + BTTS" bet, I even confirmed with a support agent before submitting it that I only needed each team to score at least one goal to win the bet.

1win support gave me 3 different and contradictory excuses over several days to avoid payment. I sent a final escalation email on may 12 giving them 24 hours to settle the bet before escalating to Curaçao Gaming Control Board and public mediators. The 24-hour deadline has passed. No payment received, no reply from 1win.

This is a clear violation of their own Terms and Conditions, section 4.2 Sports Betting Rules. I am requesting the immediate payment of my full winnings: $3,614.64.

Evidence attached:
1. Betslip screenshot showing "Both teams to score - Yes" only
2. Official match result proving both teams scored
3. Odds screenshot for "Both teams to score" market at +1100
4. Chat logs with 3 different support agents
5. Final warning email with timestamp showing 24h deadline expired

Unresolved

$3,615

Deposit of 50000 from UPI payment successfully but not credited to my 1win account

My 1Win account ID is 347082143. On March 31, 2026, I made a deposit of 50,000 INR to my 1Win betting account using UPI through my PhonePe account. The amount was successfully debited from my PhonePe/bank account, and a UTR number is clearly visible in my transaction details. However, the funds have not been credited to my 1Win account.

After noticing that the deposit did not arrive, I immediately contacted 1Win support via chat. I was informed that such issues are “usually resolved within 1 to 7 days.” Despite this assurance, my 50,000 INR is still even after 18 days missing. I have neither received the funds back in my PhonePe account nor seen them credited to my 1Win account.

I am requesting that the full amount of 50,000 INR be refunded immediately to my original payment method via PhonePe using the existing UPI/UTR reference. I also ask that this issue be thoroughly investigated and resolved as a matter of urgency.