Bluewin Partners - Unresolved tracking problem and no commission paid

Hello,

Since the very beggining - August - there were issues with all their brands. I first reported the problem on August 26th, as the system wasn't qualifying FTD's and so I couldn't see any stats of my player's deps/regs and affiliate panel was only showing RS given. Only clicks and registrations were visible, but deposits were not being tracked — despite the fact that I was continuously sending traffic. 0 QFTD last month. We opened traffic in August, but QFTD I got is barely minimum, while I know my traffic on other products and convertion is about 65%-70%.

At that time, my manager reassured me that everything was working normally and that players were being received daily and stopped answering after that, she asked to test another brand (VikingLuck) which is exactly the same - no QFTD's registered as it should.

I'd appreciate AskGamblers to help so solve this issue and help me to get fair commision recalculation and paid.

Dear @Harry0405,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Thanks for cooperating the AskGamblers Complaints Team.

Hello @Askgamblers! I can't exactly know how many QFTD's are not qualified once should, but I'd expect it to be around 3000€ comission.

Dear Harry,

Please kindly contact your aff manager or suppor­t@b­lue­win­par­tne­rs.com to resolve your issue in the best manner and time.

BlueWin Partners.

Hello, @bluewinpartners!

I just want to let you know I've sent message to delivered email without any responce yet. I have also contacted my manager Lea, but she read my message without answering back.

Thanks!

Hello, @bluewinpartners and @askgamblers!

I haven't got any answer from BWP yet. Can't find to sort this problem out as soon as possible!

Thanks in advance!

Hello, any news? @bluewinpartners?

Dear Bluewin Partners,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello!

On 6th Nov I got message from my manager, that all team is in Roma and I should get is solved shortly, but no news for the last 3 days. I really hope to solve it as soon as possible to get back on track.

Regards.

My manager informed me that I will get answer at the end of this week.

Dear Bluewin Partners Affiliate Program,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.