Megapartners - Unpaid commission of 2023

Hi,
I am writing about unpaid commission of March 2023 -December 2023. Accounts IDs: 102,34­5,5­67,­198­6,1267. We contacted several times in March23 and got no reply. You can find attached screenshots. Then we requested AM named Stacey again for unpaid commission in January. She said that she setup tasks with invoices but we need to get approval from analytic team, CFO, CEO. Btw all deals setup by previous (megapartners) company and it’s weird that we have to wait so long. Then AM Stacey didn't confirm anything and asked us to write an email to CEO . Obviously, email has been sent there but no one replied. It seemed we had to wait more 2 years to get it. Total unpaid amount is 18,442,65 eur.

Good day everybody.
I will publish here the reply i provided in affiliate group chat:
I am sorry to inform you - your payment task has been declined and needs correction.

Our analytic department requested to stop new traffic in April because of non-profitability for us. Affiliate manager informed you in a chat and you confirm that you received that message (check attached).
For March-April the traffic will be paid. For the May-Dec only rs revenue for old players will be paid.
Here is detailed information for approved amount by accounts you requested:
ID 102 567 1267 mar-apr 2320cpa 6 850 +  Rs revenue 237.69 = 7 087.69 eur
ID 102 345 567 sep-dec 233 cpa rejected. Rs revenue 1 841  eur
ID 1986 may-aug 23 3 cpa rejected
ID 102 567 1267 may-aug 236 cpa rejected. Rs revenue 663.96 eur
TOTAL  9592.65 EUR
The payment will be proceed during our payment period time 15-25th Feb 2024

Dear @Kathy_gg,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi,

Traffic has been stopped but it does not give you an opportunity to shave late conversions. Seemed like you changed the deal in a one year, it's weird. Deal was setup as CPA deal and it was calculated as CPA(late conversions) in your affiliate program. We insist on complying the deal as we didn’t confirm switching from CPA to RS deal after stoppage. I expect a more efficient response to our issue.

We requested you to stop the traffic from all your accounts on 27.04.2023 and you reply OK on that!

We have rules for affiliates in our Terms and Conditions for partners about cookie time for different types of traffic.  (Please check 6.15) As it was mentioned before - you have PPC traffic, is it correct? Cookies time for it is 45days.

6.15 In case of partnership on Hybrid and CPA basis there are several stipulations that should be taken into account:
Negative Revenue Share will be deducted from CPA part of the commission. This stipulation takes effect unless otherwise agreed with the affiliate manager beforehand.
Duplicate accounts and self-excluded players will be deducted from CPA part of the Commission. This stipulation takes effect unless alternative was discussed with affiliate manager beforehand.
In cases certain CAP was negotiated with a partner commission will be paid only for the negotiated number of FTDs.
The initial test cap is paid, if an Affiliate is able to generate at least 10 FTDs (for any brand) facing all discussed requirements.
If not, we reserve a right not to proceed the withdrawal up untill the requirements discussed beforehand are fulfilled.
A first time deposit (lead) that is being generated from: FB, e-mail, sms, UAC sources is paid if a deposit was made within 30 days since a lead had made a registration. A lead who made a first time deposit after a specified period of time (30 days) is not paid.
A first time deposit (lead) that is being generated from PPC source is paid if a deposit was made within 45 days since a lead had made a registration. A lead who made a first time deposit after a specified period of time (45 days) is not paid.
A first time deposit (lead) that is being generated from SEO or ASO source is paid if a deposit was made within 60 days since a lead had made a registration. A lead who made a first time deposit after a specified period of time (60 days) is not paid.
The initial test cap is paid, if an Affiliate is able to generate at least 10 FTDs (for any brand) facing all discussed requirements.
If not, we reserve a right not to proceed the withdrawal up untill the requirements discussed beforehand are fulfilled.
Please note, in case a big win occurs and the balance of a player is lost — such funds shall not be considered as a part of commission fee relying to the Terms & Conditions of the Revenue Share and a Hybrid models. The commission received for working with PPC traffic can only be paid through the wire bank. Conditions for signing IO is mandatory

https:­//w­ww.m­eg­apa­rtn­ers.io­/terms/

I am attaching you a detailed report about late cpa - we requested you to stop traffic on 27.04.2023. As you can see there are 2 types of declined ftd 1) with reg date later than 27.04.23  2) with ftd / reg cookies time more than 45 days
Unfortunately there is only 1 ftd which is suiting the conditions: reg date 22.04 - this ftd (300eur) will be compensated to you with a commission payment.

I sent you invoice recently. Please confirm amount and date of payment.

Hi

Total 9912.65eur

The payment will be done in the payment period - please read our TC - everything is mentioned there.

OK, invoice sent , waiting for a payment. But how we solve question with shaved players?

Good day

There is no shaved players like you announced - all the igaming operators have cookies time for the players and in our T&C (which you are accepting being register in our affiliate system) the cookies time is written for all type of partners traffic - SEO PPC Social.
Also we are not ready to pay for traffic which you were keep on sending even though we informed you in the chat that your traffic is unprofitable with existing rate and we requested to stop the traffic in all your accounts.
We calculate everything - i did sent to you detailed reports with time of regist­rat­ion­/de­posits in skype. And we did include players which suit the conditions of T&C didnt we? In skype dialog

Here is part for cookies time from our terms:

6.15 In case of partnership on Hybrid and CPA basis there are several stipulations that should be taken into account:
Negative Revenue Share will be deducted from CPA part of the commission. This stipulation takes effect unless otherwise agreed with the affiliate manager beforehand.
Duplicate accounts and self-excluded players will be deducted from CPA part of the Commission. This stipulation takes effect unless alternative was discussed with affiliate manager beforehand.
In cases certain CAP was negotiated with a partner commission will be paid only for the negotiated number of FTDs.
The initial test cap is paid, if an Affiliate is able to generate at least 10 FTDs (for any brand) facing all discussed requirements.
If not, we reserve a right not to proceed the withdrawal up untill the requirements discussed beforehand are fulfilled.
A first time deposit (lead) that is being generated from: FB, e-mail, sms, UAC sources is paid if a deposit was made within 30 days since a lead had made a registration. A lead who made a first time deposit after a specified period of time (30 days) is not paid.
A first time deposit (lead) that is being generated from PPC source is paid if a deposit was made within 45 days since a lead had made a registration. A lead who made a first time deposit after a specified period of time (45 days) is not paid.
A first time deposit (lead) that is being generated from SEO or ASO source is paid if a deposit was made within 60 days since a lead had made a registration. A lead who made a first time deposit after a specified period of time (60 days) is not paid.
The initial test cap is paid, if an Affiliate is able to generate at least 10 FTDs (for any brand) facing all discussed requirements.
If not, we reserve a right not to proceed the withdrawal up untill the requirements discussed beforehand are fulfilled.
Please note, in case a big win occurs and the balance of a player is lost — such funds shall not be considered as a part of commission fee relying to the Terms & Conditions of the Revenue Share and a Hybrid models. The commission received for working with PPC traffic can only be paid through the wire bank. Conditions for signing IO is mandatory

https:­//w­ww.m­eg­apa­rtn­ers.io­/terms/

Payment will be proceed in payment period.

Hi Stacey, when are you going to make a payment?

Kathy_GG, Good day.
The payment will be done till 25.02. I will inform you once it is done.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Megapartners management will soon jump in with an update on this complaint.

Good day

The payment 10,717.5 USDT was done today 21/02/24.

Here is hash of the transaction. https:­//e­the­rsc­an.i­o/­tx/­0x7­f7e­a18­ac8­e4a­295­950­13c­0b8­c84­6e9­9e8­7fe­a68­d53­f39­44a­32d­4ed­0d1­627d63

Dear @Kathy_gg,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.