Dear AskGamblers Team,
I am writing to formally file a complaint regarding the Playfina Affiliates program on behalf of Tinna S.
In May 2025, we informed Playfina that our website and social media channels would be permanently shut down, and we requested to close our affiliate partnership accordingly. We also requested payment of the outstanding €17 fixed commission earned during the active period.
Despite multiple attempts to contact our assigned affiliate manager (Milena), we received no response for a long time. Eventually, we were told that the minimum payout threshold is €100, and therefore, the payment could not be processed.
This situation is problematic for several reasons:
We were never informed about the minimum payout policy or any changes to it, although previous payments below this threshold had been made.
Communication was delayed and inconsistent; our manager (Milena) did not respond promptly and only replied after repeated follow-ups.
During the active period, Playfina links remained active on our platforms, meaning the partnership was effectively ongoing throughout May.
Our requests were always polite, cooperative, and clear—we only sought a fair closure of the partnership by receiving the small pending commission.
This complaint is not about the amount but about the principle: it is unfair to exclude a partner from payment without prior notification or genuine consultation.
Therefore, we respectfully ask AskGamblers to investigate this matter and assist with:
The payment of the outstanding €17 commission,
The official closure of our affiliate account,
Ensuring more transparent and fair treatment of affiliates by Playfina in the future.
Thank you in advance for your attention and assistance in resolving this matter.
Sincerely,
Tinna S
Dear AskGamblers team,
You may now mark this complaint as resolved.
The affiliate manager has contacted us and confirmed that the €17 commission will be paid on Monday.
We would like to sincerely thank everyone for their support and quick assistance throughout the process.
Best regards,
Tinna S
Dear Slots2024,
Thank you for reaching out to us.
We would like to clarify that, according to our Terms and Conditions: "The minimum withdrawal amount from the Affiliate’s account is 100 EUR for all payment methods." However, in this particular case, as an exception, we will proceed with the payment of the €17 commission as requested.
We also appreciate you promptly informing the AskGamblers representatives about the resolution.
Kind regards,
Playfina Partners
Dear Playfina Partners and AskGamblers team,
Thank you for your response and for making an exception regarding the commission payout.
We appreciate the professional handling of this situation and your willingness to find a fair solution.
We expect the payment to be completed on Monday, as mentioned.
Best regards,
Tinna S.
Dear Slots2024,
The €17 payment has been successfully confirmed and processed on our end. You just need to wait for the funds to be credited to your account.
If you have any further questions, we’ll be happy to assist you.
Kind regards,
Playfina Partners
Dear Playfina Partners,
Thank you for your message.
I would like to kindly inform you that the €17 payment has not yet been credited to my wallet. If possible, could you please provide a transaction confirmation or proof of payment so I can verify and track it on my end?
Thank you in advance for your help and cooperation.
Best regards,
Tinna S
Dear Slots2024,
Thank you for your response! To avoid sharing personal information here, our managers have sent you the confirmation via private message on Telegram.
If you have any further questions, we’ll be happy to assist.
Kind regards,
Playfina Partners
Dear Playfina Partners,
I confirm that the payment has been successfully received.
Thank you very much for your support and for resolving the matter.
I also truly appreciate the assistance from the AskGamblers team throughout the process.
Best regards,
Tinna S
Dear Slots2024,
Thank you for promptly informing both the AskGamblers representatives and us about the receipt of funds. We're always happy to assist and help resolve any situation. Should you have any further questions, please don’t hesitate to reach out.
Wishing you a pleasant day and a successful week ahead.
Kind regards,
Playfina Partners
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
