Dear SEGUJOHNSON & ASKGAMBLERS,
First, we would like to apologize to the affiliate for waiting so long for a comprehensive response and for clarifying the situation a little more.
The affiliate complains that SpinBet Partners is a scam and does not pay out money to its affiliates. The fact that we could not come to a compromise without including a third party is undeniably our fault.
We share our affiliate indignation over this and would like to give all the information.
First of all. After a detailed and time-consuming verification of players who have made deposits, we have seen the final figures. To the order of 50% (this figure decreased by 25% after all the audits) of the players were somehow or other applied restrictions for playing in SpinBetter.
The second one. Once again, let us apologize to all partners who have experienced payment delays. As we have been moving from one affiliate program software to another, we have faced many problems and challenges during the move and afterward. One of them was that we found issues with the affiliate program operation before the New Year. Data on the quantity and sum of sports bets were not sent from the platform running SpinBetter to the affiliate program. We only received information about the sum of winnings from these bets. Accordingly, the commission from GGR for sports betting was miscalculated since it did not consider the sum of bets, which caused the incorrect calculation of the revenue according to the RevShare formula due to negative commissions for some partners, who had most players betting on sports rather than playing casino.
Hereafter we give the figures from the affiliate program. If the affiliate does not want the data to be visible to everyone, we want to ask AskGamblers to remove the figures from the public area.
Calculation of affiliate earnings from the 1st of November to the 31st of December (data taken from the affiliate program):
Deposits: $47,063.16
Withdrawals: $37,089.18
Difference between deposits and withdrawals: $9,973.99
GGR: $3,765.52
Total commission: -$15,557.28 (this amount affected the calculation of earnings)
NGR: $19,322.79
Affiliate income: $4,007.12
The RevShare formula at SpinBet Partners is as follows:
[(Bets - Wins) - Payment System Commissions - Royalty of Game Providers] * % RevShare = NGR * % RevShare, where
- Bets - Wins (GGR) - gross game revenue is calculated as the sum of all bets minus the sum of all wins;
- Payment System Commissions - commission of payment systems;
- Royalty of Game Providers - commission of game providers;
- NGR - it is net gaming revenue;
- % RevShare - a commission percentage, an affiliate income.
According to the formula above, the calculation of commissions and NGR, using the correct data, would be:
$47,063.16 * 13% = $6,118.21
$37,089.18 * 4% = $1,483.57
$3,765.52 * 15% = $564.83
Total Commissions = $8,166.61
$3,765.52 - $8,166.61 = $-4,401.09
In this case, we can see that the negative amount of commissions formed the partner's income for the period, as the affiliate program did not receive the data on the bets made. Therefore, the sum of commissions for the period became negative.
Since the 30th of January, we have managed to fix this problem with the platform, and the complete data on sports betting began to be sent in real-time to the affiliate program.
Yesterday, on the 8th of February, we received the full sports betting history from the platform since the sports betting on SpinBetter was launched. Unfortunately, due to technical limitations, it is impossible to upload historical data retroactively, so it was uploaded in one day. The partner may have noticed that his balance became negative due to the data update.
We'd like to remind you of the fact mentioned in previous replies, which affects GGR. A large number of players had made deposits and held money on balance up to a specific time and did not bet immediately after the deposit, in which regard earnings data is better to look from the time when we started working with the partner to the current date, rather than take a specific calendar period.
Taking into consideration uploaded full sports betting data (the 8th of February), the calculation for the period from the 1st of November to the 8th of February is as follows:
Deposits: $50,218.31
Withdrawals: $42,259.02
Difference between deposits and withdrawals: $7,959.29
GGR: $4,500.77
Total fees: $10,495.18 (deposits + withdrawals + royalty to game providers)
NGR: -$5,994.40
Affiliate income: -$2,394.02
Although there was an error in the calculations in the first month, the affiliate has already been paid $996.74 for the period from the 1st of November to the 30th of November. After getting the complete data, we can see that there was also no income for this period.
We want to confirm that the current calculation and balance in the affiliate's BO are correct, and payments for the period from the 1st of December to the 31st of January will be annulled according to the fact that, unfortunately, neither affiliate nor SpinBet Partners have, earned anything since receiving the first FD from affiliates players till today.
Adherence to the principles of honesty, openness, and integrity is one of the main priorities of the SpinBet Partners team. That's why even though we have not received any income from affiliate players and the players have stopped playing on SpinBetter so far, we are ready to pay the affiliate $1,000 as compensation and raise the RevShare percentage from 25% (sports) + 40% (casino) & NNCO to 50% (sports & casino) & NCO. Please let us know your decision in a further comment, and we will agree on all the details.
