Hey everyone,
Posting here because we’ve basically been stuck with no clear answers for almost a month now regarding reconciliation and payment.
Quick summary:
We ran traffic until April 6, 2026. After that it was supposed to be a standard monthly reconciliation followed by payout. At the beginning everything was normal — we were told reconciliation happens in early May and payment follows after that.
Then delays started:
reconciliation kept getting postponed
later we were told the traffic was put on anti-fraud hold
reason given: “low quality traffic” (high share of single-deposit users / low retention)
From our side:
no hold conditions or such risks were ever discussed before launch
KPI was standard (fraud, multi-accounts, etc.), nothing about ROI/retention being a blocking factor
traffic was stopped and only reviewed retroactively
no detailed breakdown or proper evidence was ever provided
Current situation:
end of month and still no final reconciliation
no payment
no clear timeline
communication is basically “waiting for feedback” or no response at all
repeated messages are being ignored
At this point, the way this case is being handled raises serious concerns about transparency and intent, as it feels like basic obligations are being avoided while communication is being continuously stalled.
What we’re asking for:
final reconciliation and payout
and a firm timeline for closure
Right now it looks like an unresolved hold with no accountability and ongoing silence from their side.
1 week ago
AskGamblers
1 week ago
Dear @Affgang,
Please make sure to update your complaint accordingly and clarify the total amount of the disputed payment/s.
Thanks for cooperating the AskGamblers Complaints Team.
AskGamblers
1 week ago
Dear Horus Casino Affiliate Program,
Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
