Mr.Play Partners - Missing Affiliate Payment

I am writing about a late affiliate payment totalling to €1720. This commission was paid into my affiliate account in May but wasn’t added onto the payment cycle until August. The terms state that you will be paid on 12th of each month but I’m yet to receive anything. This makes the payment now 6 weeks late. I’ve tried to get into contact with several people at MrPlay but I haven’t heard anything back despite many follow up emails detailing the situation. I feel I am being ignored by the company whilst they keep delaying the payout.

Good morning,
We are sorry to hear that.
Could you share with us your username, please?

Thanks,
mr.play Partners

Good morning,
My username is < usename removed >

Thanks,
Sarah

Dear Mr.PlayPartners,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear Askgamblers,
THis was already paid.

Thanks,
mr.play Partners

Dear @SarahBallantyne,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello Ask Gamblers, the payment has been made and the issue is resolved.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.