Bao Affiliate - Delaying Commission Payment

Hi,

ive registered to Bao program a couple of months ago and previous month ive managed to create 170 euros commision on my profile. Financial report on their site confirms this sum.

As per their T&C commissions are being paid no later than on 15th of the month, for previous month. After not receiving my payment on 15th, ive contacted my manager. He stated that they usually pay out in timely manner, but this month they are dealing with changes in financial department and this is why its being delayed. Untill today (18/09/2020) he was unable to provide me with information about the payout, and my recent messages via skype are being seen, but ignored. Now, because I was recently scammed by two of the companies in this industry, im highy subsceptible for these type of things, and this case is now reminding me of those two: 1. No notifications from company/support about the payout being delayed - you are being left clueless untill you contact support and ask about it. 2. when you ask about it, support is unable to give detailed answers, provide you with a new payout date etc. This is forcing me to preliminarily open a complaint just to make sure the mediators are involved right from the start, to avoid all potential confusions.

Im sure Bao Affiliates can find a quick solution for such a low sum as i am highly dependant on my online revenues. They are my primary source of funding of my promotional activities and campaigns.

Thank you.

Dear Askgamblers, Dear Bao,

my manager Nik notified me today that the sum was paid out and the funds are now on my account. Luckily my suspicions were wrong (seems like they did have some complications/delays which they sorted out) and im looking forward to do more business with Bao.

Thank You

Dear GMONK,

We are sincerely sorry for having such problems with our affiliate program. Your commission was approved on the 18 of September, at 14:59, when you got the confirmation letter. We are sorry that we did not pay your commission on time and regret that we could not fulfil our obligations on time due to certain circumstances. We apologize for the fact that the manager did not answer you on time when you asked about the exact date of payment. Our team will definitely try to do our best to avoid such situations in the future.

Please, take our apologies once again, and we hope for your understanding.

Dear Bao,

you handled this issue like true professionals and I really appreciate that. Thank you. ;)

Based on submitter's last post AskGamblers Complaint Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.