Bao Affiliate - Not paying us over €20,000 in CPA due to unproven 'fraud traffic' accusations

Hello Dear Team,

we are PPC Performance Network and started advertising for Bao Affiliates after we have met them at a conference.

Everything went well and they asked us to scale traffic. They paid us for our Traffic from August (around 5,000€).

Then around 1 Week ago they said that all our Traffic is linked to AML and that they closed our Account and will not pay any traffic.

At this point its important to know that we are a performance network and work with many sub affiliates. Thats why many time over the Campaign we asked Bao for Feedback on our Traffic and the response was always good. So we always told our Affiliates to keep scaling.

I understand that Fraud Traffic is a serious Problem and Affiliate Marking and if part of the traffic was Fraud I can of course understand their decision 100%. But They did not provide and proof or explained further what exactly lead them to believe that ALL Traffic was Fraud linked to AML.

Also I can very very hardly believe that all Traffic was fraud from all affiliates since on that campaign more than 5 individual Affiliates ran traffic for it. And i don't think that all 5 affiliates were buying/running fraud traffic.

So please BaoCasino all I am asking is that you do not ignore us and provide us with further Information and Proof so we can provide that to our affiliates. Maybe you can also send us the ClickIDs that were suspicious so we can investigate wich of the affiliates from us ran this bad traffic.

Thank you and we are hoping for your cooperation!

Dear Team,

Fraud traffic is indeed a serious issue that every respectable online casino aims to promptly detect and prevent. In this particular case, an anti-fraud team of Soft Swiss (whose software and license we use) had substantial reasons to take the appropriate measures: all players brought by your partner were disabled as fraudsters, their accounts were blocked and funds will be confiscated.

Let us stress that every single player brought by this affiliate was carefully checked by hand. Their overall number is more than 1000. The players who made or attempted to make at least one deposit amount to about 300.

Here are the points that were taken into account during the investigation of the anti-fraud team:

1. 90% of the players used Amazon prepaid cards as deposit methods. It is indeed strange that such a number of players from the same affiliate used the same deposit method during the same time period.

2. The use of prepaid cards in such quantity implicates that they were stolen and the players are attempting to make withdrawals from them.

3. Most of the players did not even meet the x3 wager requirement, which also confirms our second point.

4. The main argument consists in the method most of these players used for attempting to withdraw the funds - via cryptocurrency wallets.

5. Cards with the same BINs were used for deposits. Copartnership of players with other BINs is proven by coinciding IPs with the players who used these BINs, browser duplicates and use of other BINs on the same account together with the above-mentioned BINs.

6. In most cases e-mails used for signing up contained names that were absolutely different from the names on the players’ profiles.

7. All the players were requested full verification, however, none of them managed to provide a full valid set of documents with all possible selfies and proofs of cards possession or purchase.

8. Soft Swiss anti-fraud team also detected some of these players on other brands. They were brought by the same affiliate and act with the same manner.

9. Finally, most of the players did not react in any way at the fact of their accounts being closed and funds confiscated, except for the ones with substantial winnings.

All these arguments lead to a conclusion that the players brought by your partner indeed created accounts with fraud purposes, namely money laundering. The danger of money laundering consists in not really knowing the ways the funds were obtained. It could be just stealing of prepaid cards, or it could be an attempt to launder money obtained by illegal drug trafficking or terror­ism­-sp­ons­oring. Such actions lead to heavy responsibilities, therefore our purpose was to take urgent measures mentioned above and prevent fraudulent activity from continuing as soon as possible.

Concerning your request of more detailed information, a report with this data will be provided to the affiliate directly.

Kind regards,
Bao Casino team

Hello everybody!

first of all thanks to bao casino for finally providing more information. 2 Weeks ago they just closed our account, mentioned AML and said they will not provide any further information (see screenshot).

Please still send us the more detailed report you mentioned in the End. We have not received this one yet.

Of course on most of the points we can not comment because we don't have insight into the data and don't know if it's a lie or true.

But 9) is definitely a complete lie. After a quick Google search for "BaoCasino Reviews" we have found this trustpilot page:
https:­//d­e.t­rus­tpi­lot.co­m/r­evi­ew/­bao­oca­sin­o.net

and surprisingly ALL players on there complained about them on around the same date. So I would assume a lot of these players came from our traffic that were locked out.

So we will be waiting for the more detailed report. Thank you very much!

Dear BE100NF,

We have already sent you the report you asked for. Please, check your inbox again. We have sent a screenshot of the e-mail to @AskGamblers team.

When we mentioned that most of the players did not react in any way, we meant they did not contact our team directly via e-mail or live chat. Indeed, most of the players whose accounts were closed did not contact Bao Casino team. If they did contact us and were requested an additional set of documents for verification none of them managed to provide those.

Hoping for your kind understanding on this matter.

Kind regards,
Bao Casino team

AskGamblers Complaints Team have just extended the response time frame with another 96 hours to be able to examine all evidence presented by the Bao Affiliate. We will post the public statement as soon as possible. 

Dear @be100nf, 

Please be informed we have received all the requested information and proofs from Bao Affiliate management. After careful review of all that information and proofs, AskGamblers Complaints Team could now confirm that a/ you have been provided with a copy of the required fraud report via email on October 2nd and b/ this fraud report contains sufficient details to confirm Bao Affliates actions in this particular situation. 

Based on the findings above, AskGamblers Complaints Team consider the case as resolved.