Dear AskGamblers Support Team,

I am writing to formally submit a complaint regarding the Hellpartners affiliate program.

The issue is that my assigned affiliate manager has failed to pay the commissions owed to me and has treated me unprofessionally in communication.
We agreed on a 90€ CPA deal, but to this day, I have not received any payment at all. The total unpaid amount is approximately 2,000€.

I have repeatedly contacted the Hellpartners team by email to report this problem, but I have not received any reply. I have also requested to be assigned to another manager due to the poor communication, but my request has been completely ignored.
The current manager keeps making promises and delaying payments, while responding to me in a sarcastic and disrespectful manner.

In addition, the balance displayed in my affiliate account does not match the agreed-upon amount — it only shows a partial figure.
However, the manager confirmed the correct amount in a Telegram message, with the exact date and details of what I am owed.
I have screenshots of all communications, agreements, and account data to fully support my statements.

Recently, I informed the manager that I would like the payment sent to a different address, since my Neteller account has been temporarily restricted for outgoing transactions.
The manager then claimed that the payment had already been sent, but provided no proof, and the funds never arrived.

I kindly request that you:

investigate the case involving the Hellpartners affiliate team,

assist me in receiving the approx. 2,000€ that I am rightfully owed, and

take appropriate action regarding the manager’s unprofessional and misleading behavior.


I do not seek conflict — I only wish to receive fair treatment and the commission that I have rightfully earned.

Thank you very much for your time, assistance, and for investigating this matter as soon as possible.
My Names
< personal information removed >

Dear Rodika99880,

Thank you for your message and for sharing your concerns. We appreciate the opportunity to clarify the situation directly.

You started delivering traffic at the end of September, and as discussed earlier, your traffic required a verification period of 2–3 weeks due to the fact that you are a new partner and your traffic sources include Facebook groups and Telegram channels. Such sources require additional time for proper quality checks in line with our standard procedures.

A reconciliation ticket for your September activity was created on October 20th, and after the review process, the payout was approved on October 24th.
The approved amount for September is €540, not €2,000 as mentioned in your complaint.
This payment will be processed in the upcoming days.

Regarding October, please note that the reporting month is not yet closed, therefore the October payout has not been calculated or approved yet. As soon as the reconciliation for this period is completed, the payment will follow according to our regular payout schedule.

We would like to emphasize that there was no intentional delay or unprofessional behavior on our part. Our team has explained the verification process and payout timeline, which are standard for all new affiliates.

Hell Partners values honest collaboration and transparency. We are committed to maintaining a respectful working relationship and ensuring all our affiliates are paid fairly and on time once traffic quality and reporting are confirmed.

Thank you for your understanding.

Kind regards,
Hell Partners

As of today, I have received €540! There is still around €1300–€1400 that they owe me.
They only paid this amount because of the influence of the Forum.
I still believe they don’t intend to pay the remaining balance — they only sent this payment because of the post I wrote here.

I am very grateful for the existence of this platform.
Please keep my post public.

They didn’t pay through the updated payment method, even though I clearly informed them that I currently cannot use Neteller — outgoing transactions are not working.

Well, at least I received about a quarter of the payment, even though it wasn’t sent to the account I requested. That was intentional, in my opinion, from the manager’s side.

Many thanks to the AskGamblers platform for their help!

If this post is not created on the forum, you will not pay. I have proof of everything, a screen save of how the Manager behaves with me. Sarcasm. Demeaning. Does not inform with accurate data. Does not give a specific date regarding payment dates. Either I ask for another manager or I end the work with him.

Dear Hell Partners,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statement that the affiliate was paid accordingly. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Dear AskGamblers Team and Rodika99880,

Thank you for your messages.

As we have already explained, the September activity was verified and reconciled according to our standard procedures. The approved payout amount for September was €540, which was processed and paid in full.

Regarding October, please note that the reporting month has not yet been closed. The reconciliation for October traffic is still in progress, and as per our regular schedule, the payout for October will be processed in the first days of November. This timeline was communicated earlier and applies equally to all affiliates.

We would like to emphasize once again that there have been no intentional delays or unprofessional actions from our side. All payments are made in accordance with our procedures and based on verified data.

Hell Partners remains fully committed to transparency, fair cooperation, and timely payments once verification is completed.

Best regards,
Hell Partners

Ha nem írom ki a priblémát ide nyílvánosan akkor még az 540€ sem kapom meg!!! Nagyon Köszönöm az Ask Gamblers csapatának a segítséget és a támogatást!

If I don't post the problem here publicly, I won't even get the 540€!!! Thank you very much to Ask Gamblers for the help and support!

Dear Hellspartners. You did not provide any accurate information regarding the processing of payments. As soon as the complaint appeared, you suddenly paid.