SunnyBet Casino Complaints
SunnyBet Casino Complaint Stats
I joined SunnyBet through Ask Gamblers. I took a deposit bonus and wagered it. I requested a 700 euro withdrawal on October 7th to the credit card i deposited with. Its now October 19th, and the withdrawal is still "under review," and I've received no updates at all despite contacting online chat on numerous occasions, spending hours waiting for answers, only for none to ever be provided.
I have uploaded account verification documents, and my account says "verification complete"
All I want is an update on when my withdrawal will be processed and why there is such a delay.
I'd also like to add that I put my email address in wrong when setting up my account; I forgot a letter, so I dont know if I'm being contacted for any docs. I've told online chat this on every interaction and have given them my correct email address. They said they added it to the file and would email me if they need docs, and as I've said, I've had nothing.
Resolved
Hello, I’ve withdrawn for the first time at this casino and it was approved after 4 hours. But 2 days later that money was sent back to the casino according to them (based of an error)
So I tried withdrawing to my other card this time, and it’s been more than 24 hours now and i keep getting the same answer that everything is fine and that I will receive my payment soon.
I have read that other players have had the same problem for up to several days delays so I don’t want this to happen to me.
Can you please help?
I have no ill intent with the casino, because it’s actually a good one I just want them to approve my withdrawal so I don’t have to worry I’m getting tricked. ( which I don’t believe will happen) but still.
The amount is 20.000kr, but I have won 60.000kr
Although I can’t withdraw more than 20k at a time and only have one withdrawal active at a time.
Resolved
support telling to wait (We are doing our best. Please wait. they said it yesterday and say the same today, Yes, at the moment we are doing everything possible to ensure that you receive your funds as soon as possible.) . At terms and conditions withdraw is 24 hours. They cannt transfer 850eur. I dont understand why they frozing my money?
Resolved
Resolved
I want to file a complaint against Sunnybet casino. I am trying to get a payout that I have been waiting for for more than 48 hours. Initially I was told that payouts are processed within 1 hour. After a new inquiry, I was told that sometimes they do additional checks that take no more than 24 hours. After another inquiry, they wrote to me 24-72 hours. Today I made another inquiry and again received a copy-paste response saying not to worry and that I will receive a payment very soon.
I declare that I want to receive the amount that I have won and to receive a real and concrete answer as to why the payout is delayed in this way.
Resolved
My player account is fully verified. All KYC and verification requirements have been completed and approved, which has been confirmed by Sunnybet’s customer support in written communication. There are no pending requests or compliance issues related to my account.
On the 2nd of january 22:41, I requested a withdrawal of 19,200 SEK. At the time of writing, the withdrawal is still pending, and no confirmed processing or payment date has been provided.
The casino has explained the delay by referring to weekends, public holidays, and non-working days, stating that the withdrawal is planned to be handled on the next working day. However, Sunnybet has previously stated in writing that fiat withdrawals are normally approved within 1 hour and, even in exceptional cases, never take longer than 24 hours. No clarification has been given as to why these stated timeframes have not been applied in my case.
When I asked Sunnybet to indicate where in their terms and conditions it is specified that withdrawals are not processed during weekends, no reference to any applicable terms was provided. The response only reiterated that the delay was due to weekends and public holidays.
This is the second time a withdrawal request from my account has experienced a prolonged pending status. On a previous occasion, a similar delay occurred and the withdrawal was later canceled by me.
I have contacted customer support several times to request clear information regarding the status of my withdrawal, but the responses have remained general and have not resolved the issue.
All of the above can be supported by account records and written communication with the casino.
The attached screenshots are in Swedish. They show written communication from Sunnybet’s customer support confirming that my KYC verification is completed, stating the casino’s withdrawal processing timeframes (fiat withdrawals normally approved within 1 hour and never longer than 24 hours), and explaining the delay by referring to weekends and non-working days.
What I want:
I request that Sunnybet:
Processes and completes the pending withdrawal of 19,200 SEK, and
Provides a clear and transparent explanation for the delay.
At the time of submitting this complaint, the withdrawal has not been paid.
Resolved
On January 2nd at 01:43, I submitted a withdrawal request for €2,000 from my Sunnybet account.
Sunnybet’s published terms state that withdrawals are processed within 24 hours. This 24-hour period expired at 01:43 on January 3rd.
As of January 5th, the withdrawal remains in “processing / pending” status. My account is fully verified, and the casino balance still reflects the withdrawn amount.
I have contacted Sunnybet live support multiple times and have not been provided with any processing timeframe. I have also not received any confirmation email regarding the withdrawal.
I am requesting AskGamblers assistance in clarifying the status of this withdrawal and in obtaining a clear processing timeline, in line with the operator’s stated terms and conditions.
In addition, I have contacted Sunnybet live support on several occasions regarding this withdrawal. During these interactions, I was advised at different times that delays were due to the holiday period, that the withdrawal would be processed shortly, and later that processing was dependent on external payment processors. No specific timeframe has been provided.
I can provide screenshots/transcripts of these communications if required; however, I am currently experiencing technical difficulties uploading all transcript files via the complaint portal.
Resolved
Complaint type: Delayed Withdrawal
Amount: 37,500 SEK
Currency: SEK
Withdrawal request date: 2025-12-25
Time: 08:32
Complaint details:
I am submitting this complaint due to an unreasonably delayed withdrawal at Sunnybet. My account is fully verified and all requested documents were submitted and approved without any issues.
Despite this, my withdrawal of 37,500 SEK, requested on December 25, 2025 at 08:32, has been pending for an excessive amount of time. Sunnybet has failed to provide a clear explanation or a confirmed payment date. No valid reason has been given for the delay.
Customer support has been extremely poor. I only receive generic, copy-paste responses that do not address the actual issue. There is no transparency, no accountability, and no real assistance. Repeated attempts to get clear information have been ignored or deflected.
This situation is unacceptable. A licensed casino should process withdrawals in a timely manner and provide proper communication. Sunnybet’s behavior raises serious concerns regarding player safety and trust.
What I want:
I request that Sunnybet:
1. Processes my withdrawal of 37,500 SEK immediately, and
2. Provides a clear and honest explanation for the delay.
At the time of submitting this complaint, the withdrawal is still unpaid.
Resolved