Spilleren Casino Complaints

I made a deposit at Spilleren casino. I didnt get the bonus or freespins but desided to play anyway. I won 180€ and wanted to make a withdrawal. The page to make a withdrawal didnt load so i could complete the transaction. I contacted the chatt and they wanted printscreens of the issue so I sent that to them. Waited to hear from them but nothing,contacted them again,and they said they were to resolve the issue. Several days went by and finally I was abel to make my withdrawel. It was rolled back 2 times, and after the third time the withdrawal got through. The problem now is that my money is gone. a registered payout for 20€ is to be seen on my page, no pendig withdrawal request of 180€ and the playeraccount is cleared out of money. So when I ask where the money is they say they can see a pending request of 180€,but its not to be seen on my playeraccount. I have sent them everything they want, including verification documents that has been approved,printscreens of all the issues that has been going on all this time. But to get information from them about what is happening is totally impossible. I have delt with this since 12/10, so I think they have had plenty of time to fix all the problems.

I deposit do get 50 procent bonus and i got it. I also got 100 freespins, i wager and took out. It means, i payed to get this spins from my own money. When im going to make a withdraw it just sais "error" and the chat just saying that "we will email you" it was a lot of days ago, its not okey. They are sitting on my money and it dosent happen a .. here is the chat. Chat started viktor Andersson Hi, is my problem solved yet??? Emelie joined the chat Emelie Hello, thank you for contacting Spilleren Support. Viktor. we are still investigating the problem. We will email you as soon as we will have an updates viktor Andersson but it dosent happend anything?? i have wait for days and all i have had is just problem when im here? i deposit and get the spins, but your withdraw method dosent work and havent for days!! i cant get why you dont work faster... i cant belive this is serious, i have payed to get the spins! this is taking to long time, now i need to go to askgamblers so they can help me! what is happening with my money? Emelie Viktor, we apologize for this situation, but we assure you that we are working on this issue now viktor Andersson i have wait for days, nothing happen.. you just say " we email you" i never get any email how can it take so long time, when you are sitting on my money, i payed to get this spins and i wait for hours in the chat without no answer. Same thing, everytime im going in the chat.