Richville Casino Complaints
Richville Casino Complaint Stats
Withdrawal pending 9 days. Have emailed support and KYC and no luck.
It's the same copy and paste responses everytime (High workflow, we have contacted payments, please be patient).
Literally everytime you withdraw from this casino they breach their terms which state 48 hours. It never is.
Casino only seems to move when I open an askgamblers complaint. Really really poor!
Unresolved
It has now been 11 days 15/5/26 since I submitted my withdrawal request. I have already contacted customer support, and they informed me that there are delays.
I have been a casino player for many years, and this is the first time I have experienced such a long delay in receiving my withdrawal.
I do not like making negative reports or complaints.
Kind regards,
Unresolved
Dear AskGamblers Team,
I am lodging an official complaint against Richville Casino regarding the sudden closure of my account and the confiscation of approximately €2,000 in winnings.
Upon trying to access my account, I discovered it was blocked. When I contacted support, they informed me that my account was banned under clause 16.10.2.3 for "bonus abuse" (see attached email).
I strongly deny this accusation. I have strictly followed all the casino's Terms and Conditions, including all bonus rules (maximum bet limits, eligible games, and wagering requirements). I have not engaged in any fraudulent activity, nor do I possess multiple accounts.
It seems the casino is using a generic "bonus abuse" clause as an excuse to avoid paying out a legitimate, substantial win.
I kindly request that AskGamblers assist me in:
1. Demanding that Richville Casino provide concrete evidence of the alleged bonus abuse.
2. Recovering my confiscated winnings of €2,000 and reopening my account (or facilitating a manual withdrawal).
I am fully ready to cooperate, provide any necessary identification documents (KYC), and assist in the investigation.
Thank you for your time and help.
Best regards,
Rolandas
Unresolved
Unresolved
When I claimed my first withdrawal 5 days ago, the casino asked for my account verification proofs of my MYFINITY wallet, which I don’t use, and I don’t even know its existence.
I told them that I don’t use this wallet and sent them a screenshot of my deposit to them from my bank account. I sent them all the appropriate proofs that they want pdf February statement from my bank that I used to verify in more than 10 casinos, and nobody replies for 3 days.
Now, I tried to contact support and live chat, and nobody replies
Resolved
You have helped me with complaints before and I have left a trustpilot to reflect this.
Unfortunately (For the third time in 6 months) Richville have taken over 10 days for a skrill withdrawal. Im fully verified etc etc, had many deposits and withdrawals. I thought these kinds of issues had been resolved but unfortunately yet again a withdrawal has taken over 10 days.
I have chased and keep getting told it will be 'processed soon' etc etc. But this has just gone on too long.
If you could mediate this has helped so much in the past.
Thank you
Resolved
Every withdrawal has been beyond slow, 4 plus days.
However, the casino has now reached a new low. 9 days pending and I chased my withdrawal multiple times. I then get an email stating the withdrawal 'failed' due to a tech glitch. The withdrawal is to skrill, so instant. The casino could not explain why it took them 9 days to attempt the withdrawal. So I had to re-request. Another 48 hours and nothing.
I have really tried with the casino. Every withdrawal from this balance amount that took more then 4 days I told them if they want to keep me as a player they need to be better. It has now gotten worse and now the withdrawal is not even being processed.
Resolved