MineBit Casino Complaints

Hello,

I am filing this complaint against MineBit Casino regarding the unfair voiding of my winnings.

I registered and played on MineBit while in Malaysia. The casino accepted my deposits from a Malaysian IP without any warning or restrictions. I was able to play normally, and they even processed a withdrawal previously, confirming I had “no violations.” After I won a larger amount, MineBit suddenly voided my winnings.

Key points:

Malaysia is not listed as a restricted jurisdiction in MineBit’s Terms & Conditions.

MineBit did not geoblock or restrict access from Malaysia.

They knowingly accepted deposits and processed withdrawals, creating a reasonable expectation that my play was valid.

Voiding only big winnings while allowing smaller withdrawals is selective enforcement and bad-faith practice.

Their reasons have shifted multiple times:

First, they claimed my bets were not legitimate, but the game provider confirmed all bets were valid.

Next, they quoted Singapore law, since I am Singaporean, but I provided passport evidence showing I had entered Malaysia and have been there since.

Now, they cite Malaysian law. However, Malaysia has separate laws for Muslims and non-Muslims. Online gambling is strictly prohibited under Sharia law for Muslims, but I am a non-Muslim and not subject to those restrictions.

It is clear MineBit is searching for any excuse to avoid paying. A licensed operator cannot take deposits, honor withdrawals, and then change the rules only when a player wins big. This is unfair, misleading, and damaging to player trust.

I respectfully request that my winnings be reinstated and processed in full.