Lukkly Casino Complaints

I am submitting this complaint because Lukkly7 has trapped my account in an indefinite verification loop and severed all communication.

On June 25, 2026, I submitted a utility bill as requested by their Compliance Control team. I received a direct email confirmation that same day, which explicitly stated that the document review would take "up to 5 business days."

It has now been nearly eight weeks. Despite their own 5-day deadline passing long ago, my account remains unverified. I have sent multiple follow-up emails attempting to get a status update, and every single one has been ignored. Their live chat is also perpetually offline, leaving me with zero avenues for support.

Taking deposits while deliberately disabling communication channels when it is time to verify an account is an unacceptable business practice.

Furthermore, I want to make it absolutely clear on this public forum that I am fully prepared to see this dispute through to the end. I will not accept any bad-faith, conditional offers to remove this complaint in exchange for processing my documents or a simple deposit-only refund.

I expect my account to be fully verified as per standard industry compliance.

Almost a week has passed now, it said my withdrawal was already completed, but I didn't receive it...

The worst part is there is no one to talk to, the live chat support is always offline, and the email support doesn't care, no one responded to my emails...

I feel bad and sad about this, for the small amount of $300, they can't pay?

Sorry to say this, but I feel that the casino is avoiding paying me my winnings.

Please help AskGamblers...