KingsWin Casino Complaints

I just registered on Kingswin and deposited 50 euro. AFTER the deposit, i was automaticly linked to a KYC and i had to send a photo of my passport and also a photo where they can see my face and my passport. After that, i asked support how long the verification process would take, i was told 24-72h. I didnt want to wait that long and nicely asked kingswin to close my account and pay back my deposit (50euro). I was told i couldnt close my account i had to wait for my photos to be verified because these where the "club rules". I asked where i could read anything about it being against the rules wanting to close the account and get my deposit back, the answer i got where "You need to post a letter with all your questions to the E-mail support (and that would take 24-72h to get an answer from them). So, now i am here. Due to being disrespected from there chat support from just asking simple questions. Can i get my deposit back and can you please close my account?

Requested withdrawal of 55 Euro. Provided all verification documents but casino is insisting on my banks IBAN code (Australian banks do not have IBAN codes, only SWIFT codes, which I have provided). I have advise the casino of this and they are still insisting on an IBAN code.