Fortune Panda Casino Complaints

Player Rating 10 Player Reviews

8.9/10

10 Player Reviews

Fortune Panda Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $37

Avg. Complaint Duration 12 days

Avg. Response Time 3 days

My withdrawals in total 299 EUR were canceled illegally

Hello,

On 22.06.2024 I made withdrawals in the casino Fortune Panda. On 23.06.2024 both withdrawals 250 EUR and 49EUR were cancelled by the payment processor.

I wrote to Fortune Panda customer service -and they answered- that I used a bonus code, but this "Weekend " bonus code should be used only before the week was 150EUR deposited money.

I asked why on 09.06.2024 when I used the same bonus code, I had processed a withdrawal-60EUR. Per week I didn't have 150 EUR deposited money. Customer service didn't have an answer to this.

I asked -when this bonus term was implemented-also no answer. When I got an e-mail with the Weekend promo -there was also no information about this term and when I opened the promotion section on the web page -also no hyperlink, that I should read bonus terms and conditions. I got no e-mails, that they changed bonus terms and conditions.

I wrote to [email protected] on 23.06.2024, but no answer till today.

Fortune Panda has canceled my withdrawals illegaly.

Resolved

Missing withdrawal and casino support doesn't answer

Fortunepanda has been delaying my payout for over a week now.
I contacted support about this via the homepage/contact form and email - but there was no answer or reaction, nor was there a payment...
:-/
I had this problem once in December. Absolutely poor customer service (--> zero out of five stars!)...

Resolved

€65