50 States Casino Complaints

I have written, emailed, called the 1-800 # and also spoke with both Jason & Anna related to my problem with withdrawing funds. They all have told me that there shouldn't be any problem, but when I try to withdraw anything, It states that there is some sort of problem. They asked me to email my complaint to them and they would forward my request to tech support, it has now been 14 days and no response and I still am unable to withdraw any funds..?

Thanks, Carole