Complaint #3 Zoome Casino

They refuse to pay me 2,400 Euros

By Constantin P.

3 years ago

Message on forum

Hello, after I sent everything they asked me for the account verification, all the documents + selfie + mifinity wallet photos, they refuse to reopen my account and pay my 2400 euro winnings.

I've been playing at the DAMA group casinos for a very long time (2,3 years), so it's impossible to break any rules, I know the terms and conditions very well.

However, my account was closed and they refuse to send me the money won (2400 euros) and they told me after 3 days they asked me for documents after documents, pictures after pictures that they will pay back my initial deposit. Which seems SCAM to me. I didn't break any rules, I'm sure that if I had I would have found out the reason, but they didn't tell me anything like that.

I have attached evidence below to prove that I asked them everything they asked me to have my account verified.

As you can see in the attached pictures, I sent them even more than they initially asked for my withdrawals to be processed.

Disputed Casino Zoome Casino

Reason Declined payment

Amount €2400

Discussion

AskGamblers

• Support Team

3 years ago

Dear @palin,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Zoome Casino

• Representative

3 years ago

Dear all,
We are sorry for the late reply, however, glad to inform you that the payout of 2400 EUR was processed on December 05, 2022, in the full amount.

Dear player, we appreciate your patience and cooperation during the verification process and are sorry for the inconvenience it caused.

We will be pleased to get a confirmation that you received your winnings.

Sincerely,
Zoome Casino Team

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Zoome Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 years ago

Dear Zoome Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Zoome Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $2,550

Avg. Complaint Duration 6 days

Avg. Response Time 4 days