Complaint #6 Wonaco Casino

Account login declined and payment declined

By Vtiilola

7 months ago

Hello
I have to make this complaint here becouse this issue is not going anywhere and i have tried to solve this over 4 months already with Wonaco casino. My account was suddenly refused to log in becouse it was put on freeze. I have still not get any info why this happen. Two times via email they have asked for my bank account information for manual withdrawl but nothing has not been happening. I hope we can solve this issue in here. Balance in account about 1000e
Emails attatched

Disputed Casino Wonaco Casino

Reason Declined payment

Amount €1000

Discussion

AskGamblers

• Support Team

7 months ago

Dear @Vtiilola,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Wonaco Casino

• Representative

7 months ago

Dear Vtiilola,

We are pleased to inform you that your withdrawal request has been successfully completed the 20 February 2026.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards, 
Wonaco Casino Team

Vtiilola

7 months ago

Hello and thanks for reply
You should have all the necessery documents to verify my account and proceed with manual withdrawl. Please let me know i can assist in any way to complete this issue

Wonaco Casino

• Representative

7 months ago

Dear Vtiilola,

Thank you for reaching out and sharing your concerns.

We are currently looking into your case and reviewing the status of your account and the manual withdrawal.

We are following up on this matter and will provide you with an update as soon as we have more information.

Thank you for your patience.

Best regards,
Wonaco Casino Team

Wonaco Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $3,222

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Wonaco Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Wonaco Casino Complaints

See all complaints for this casino

Wonaco casino stalling payments

Hey, Ask Gamblers. I would need your help again. Wonaco is stalling my withdrawals big time. I have waited almost 2 weeks for 3x500€ withdrawals. Due to their stalling, it's impossible to withdraw 7000€ in a month, what is the monthly withdrawal limit. I haven't used any bonuses and have played casino and sports. I've made successful withdrawals before but now stalling has started again. Customer support is pretty much useless.

Resolved

€1,500

Refusing to process my withdrawals

Dear Ask Gamblers. I have 13000€ stuck in this casino. I'm have been waiting 3 small 500€×withdrawals now for 2 weeks. Customer service can't help me and are just telling me to wait, without telling the reason of the delay. I haven't used any bonuses and KYC is not required. I'm just waiting my withdrawals and two weeks is too long. Seems that they have some sort of financial issues.

Resolved

€1,500

Holding my money and delaying the payment on purpose

Dear Ask Gamblers,

I'm asking your assistance. Wonaco casino is holding my winnings of 8500€ and refusing to pay out. I have been in contact with customer support many many times, they know nothing and can't help. I've been given zero explanations why they don't process my withdrawals. I have now waited over 10 days, no proper casino use these kind of tactics. I've played casino and sports, I haven't used any bonuses and they don't require KYC. Please help. Thanks.

Resolved

€8,500

Ignored request for my withdrawal

Hello,

I need help with a problem at the Wonaco casino, which should have a license from you.

The problem is with withdrawing money. In the terms and conditions, they have 3 days from submitting a request, but now it takes 10 days, and every day they just write to me to wait, that they have a lot of requests and that the money is on its way, and still nothing!

Another problem is that they answer that they do not have contact with the financial department, so they do not know when the withdrawal will be completed, but that it will be soon. However, no one has responded to my request in 10 days, and they still answer the same way over and over.

Can I ask you for help to get my money paid out?

I am most upset that the money I deposit with them is credited immediately, but they do not want to pay me my winnings. I do not know how to claim my money.

Thank you for your answer, and have a nice day.

Rejected

Payments delayed since March 13th

Hello everyone,

I'm trying to withdraw my money from this Casino, and it seems impossible to me.

I've had three pending withdrawals (500€ each, 1500 in total) since the 13th of March.

More than a week ago, I tried to ask them via chat, and they told me that my withdrawal would be completed in a very short time. Nothing happened. I tried another time last Wednesday, also vía chat, and I received the same answer, but again, nothing happened. I open this complaint with the hope you can help me with this issue.

I have attached the screenshot of my withdrawals.

Thank you in advance.

Resolved

€1,500