I received a response 3 days ago as follows. It does not even sound professional at all.
I’m gonna take care of your withdrawal request this morning as quickly as possible. It depends on your VIP level. I’ll let you know very soon.
Keep in touch
I responded to them again and received the following and also sent all of my documents. I am still waiting for my withdrawal to even get approved.
Sure Karen, but you have to understand also that there is terms and conditions about withdrawals and we have 3 business days in order to approve it. As you made it on the 3rd of February and Friday Saturday and Sunday doesn’t count as business days, you will receive a confirmation of withdraw tomorrow morning. If you already can send me your documents by email, I will be very happy to send them by now already in order to make the procedure faster and more efficient.