Ag Awards

MisterWinner Casino - Withdrawal still pending

Complaint Info
Disputed casino MisterWinner Casino
Reason Delayed payment
Amount € 951
Posted on February 8, 2016

On the 3rd February I requested a withdrawl of 951euro. It says withdrawals are approved on a Thursday. My request is still pending. My emails are getting rejected and the online chat is not working. Is it possible i can contact my credit card company that i made deposits with a advise them it is a fraud? i have screenshots of the withdrawal pending but I cannot attach a word document of PDF to this complaint.

Posted on February 9, 2016

I received a response 3 days ago as follows. It does not even sound professional at all.

Hello Karen,

I’m gonna take care of your withdrawal request this morning as quickly as possible. It depends on your VIP level. I’ll let you know very soon.

Keep in touch

I responded to them again and received the following and also sent all of my documents. I am still waiting for my withdrawal to even get approved.

Sure Karen, but you have to understand also that there is terms and conditions about withdrawals and we have 3 business days in order to approve it. As you made it on the 3rd of February and Friday Saturday and Sunday doesn’t count as business days, you will receive a confirmation of withdraw tomorrow morning. If you already can send me your documents by email, I will be very happy to send them by now already in order to make the procedure faster and more efficient.

Posted on February 9, 2016

I received this today and I replied and then received quite a rude response. Let see if I get my funds back!!

The withdraw should be done this afternoon, I hope you will get your money before the end of this week.

I replied to say that it still says pending- the reply was as follows:

Because they re gonna take care of it this afternoon as I told you already

Posted on February 13, 2016

Dear @kazkeefe,

Any news? Thank you.

Posted on February 13, 2016


I finally received my withdrawal on the 12th February. In my opinion i would not advice people to play at this casino as they are unprofessional, difficult to contact and the withdrawals take a while. There are plenty of better casinos out there. thanks

Posted on February 15, 2016

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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