Ag Awards
Notifications
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Raging Bull Casino - Withdrawal of $2,500 still not received

RESOLVED
Posted on April 27, 2018.

Have not received my withdrawal payout from RBC of $2,500

I have been constantly emailing RBC regarding my payout withdrawal request, have sent all documents required and also requested by RBD for ID requrements, have also emailed all departments within RBC and all email addresses I have found that RBC uses have sent all my information I have now received confirmation that my ID documents are now verified and also my bank details have also been added and updated to my casino account and that I should expect my payment of $2,500 within the next few days.

I have had international bank transfers from family members go into my bank account within 24hours of them sending me money it shows as pending but not yet available. Yet RBC are telling me my withdrawal has been processed? But no money in my bank account?
I then decided to log onto my RBC account to find that when I go into withdrawal payout requests it is showing that I have no money in my RBC account now, not even the $4 something I left in my casino account as you are only aloud to withdraws in $2500 increments.

It also states that my payout withdrawal has been rejected? Yet they have sent me a email stating they have transferred my money into my bank account? Why is it not showing it is as if they have wiped my whole account of all my funds?

Posted on April 29, 2018.

Still have not heard nor received payment of my $2500

Posted on May 3, 2018.

Hi Jasmin--

I apologize for the delay coming to this complaint.

I've reviewed the notes on your account and I see your payment was sent off to our processor, last week: 04/25 Paid $192.50 + $7.50 Service Fee Wire III transaction #17150388. I would expect the wire should reach your account any minute, if it hasn't already.

As you can see, there is quite a shortfall from what you were claiming. The reason for this is that you built the withdrawal up from your Weekly Cashback, which carries very clear terms on the max withdrawal amount:

https:­//w­ww.r­ag­ing­bul­lca­sin­o.c­om/­ter­ms.php

"Unless specifically stated otherwise, the Weekly Cashback bonus comes with 10x maximum allowed withdrawal (minimum $100)."

As your Weekly Cashback amount was $20, the maximum withdrawal amount would be $200.

I hope this clears things up.

All the best,

Tawni

AskGamblers
Posted on May 3, 2018.

Dear @bitchbhumble,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy