Withdrawal made on 20th of April not received

posted on June 14, 2010.


In April I signed up to Luck3 casino and redeemed their no-deposit bonus. I made it through the wagering requirement and asked if I was ok to make a withdrawal. I was. I then sent my ID documents and after getting a confirmation that they were verified, I made a $10 deposit. Then I issued a withdrawal request of $101.81. Their site states that withdrawals are processed in 3-5 days. After 6 or 7 days I contacted their live chat and a asked why my withdrawal hasn't been processed yet. They told me that they've had some technical problems and that my withdrawal would be completed as soon as possible. Nothing happened though, so I sent them a email after a week (their live chat seemed to be offline all the time, as it has been ever since) and got this answer on May 6th:

Dear Customer,

Thank you for contacting Luck3 support.

Your withdrawal is being considered and will be completed soon.

Please accept our apologies for inconvenience and delay.

Thank you for your patience and understanding.

If you have any problems or questions, please feel free to contact us.

Thank you for choosing Luck3.

Best regards,

Luck3 Support Team

Still nothing showed up on my moneybookers account so I tried to contact their casino affiliate on casinomeister forum. She didn't respond. I tried to send a few more emails to their support but haven't got any more replies and my payment still shows as pending on their cashier.

I feel like I'm being lied and scammed.