Withdrawal keeps getting declined after documents verifies
Hi I have tried withdrawing my $5000 on about 10 occasions and was then told I needed to verify my documents. I then sent all of the required documents and then a few weeks later I got an email from Stefy in the documents team saying my account is now verified after I sent ALL of the required documents.
I have emailed my documents to three separate email addresses that live chat have asked me to do so and not one person ever replied until recently and that was Stefy.
I have since made two withdrawals and both say declined with no reason. I then contact live chat who have no idea and tell me to wait 24 hours or to resend the documents again (are you serious). I then showed the email to live chat consultant who then advised to process withdrawal again and there would be no guarantees and questioning whether I believed her or not.
I processed the withdrawal and again today it was declined and no reason given and live chat have told me different stories each time I speak with them and have been unable to assist me.
I have sent multiple emails to support advising of this and no-one has ever replied.
It's almost like you don't want people withdrawing the money. There are a lot of people with the same issue as me.
Please resolve this complaint ASAP.
Regards,
Jarrod
I have emailed my documents to three separate email addresses that live chat have asked me to do so and not one person ever replied until recently and that was Stefy.
I have since made two withdrawals and both say declined with no reason. I then contact live chat who have no idea and tell me to wait 24 hours or to resend the documents again (are you serious). I then showed the email to live chat consultant who then advised to process withdrawal again and there would be no guarantees and questioning whether I believed her or not.
I processed the withdrawal and again today it was declined and no reason given and live chat have told me different stories each time I speak with them and have been unable to assist me.
I have sent multiple emails to support advising of this and no-one has ever replied.
It's almost like you don't want people withdrawing the money. There are a lot of people with the same issue as me.
Please resolve this complaint ASAP.
Regards,
Jarrod
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.