Ag Awards

Tetraplay Casino - Withdrawal delay

Complaint Info
Disputed casino Tetraplay Casino
Reason Delayed payment
Posted on May 15, 2015

I played with bonus money and completed the wagering requirements and then when i wanted to withdraw a tiny amount. it said that my withdraw had to get approval, ok i understand that but its been 2 days and nothing. I try contacting customer service but no answer. Its live chat doesn´t work. I am beginning to think that this site is a scam. I wouldn´t advise anyone to deposit here.

Posted on May 11, 2015

Dear garguius,

Please note that multiple accounts are not allowed.
Tetraplay reserves the right to cancel and remove any bonus and winnings related to multiple accounts.

Best Regards,

Tetraplay Casino

Posted on May 15, 2015

We consider this complaint Unresolved. We didn't get any evidence from a casino management to back up their statement. We recommend to the player to seek further help with licence authority of the casino.

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