Complaint #3 WishKing Casino

Account not closed after multiple attempts to close it

By Shushin

1 week ago

Dear AskGamblers,

I’m writing this complaint against WishKing casino for not closing my account after multiple attempts and since they didn’t comply to close my account, I still deposited to them 190€ since my attempt was unsuccessful.

I’m asking from WishKing casino to refund my 190€ and close my account.

Attached are the emails that I have send and the deposits I made after they didn’t close my account.

You can clearly see the timestamps on the deposits and our emails.

Thank you for helping!

Disputed Casino WishKing Casino

Reason Self-exclusion

Amount €190

Discussion

Shushin

• 1 reviews

4 days ago

Dear AskGamblers,
WishKing casino after more attempts to close my account after this case, finally closed my account yesterday but they deny to refund the deposits that I made and they ignore my recommendation to reply to this complaint while I have told them already two times to answer to the complaint case.

AskGamblers

• Support Team

5 days ago

Dear WishKing Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

WishKing Casino Complaint Stats

Resolved 0 / 1

Avg. Amount $213

Avg. Complaint Duration N/A

Avg. Response Time N/A