Cannot accces most of the games & have lost fund

Around 11 days ago, I reported that certain games whilst playing kept crashing with the error message “internal error” this would happen after numerous pounds were spent which was highly frustrating as you’re playing to hit the free bonus spins features. I was told that it would be looked into and it would take 2 days. 3 days had passed and so I chased up again and was old to wait another 2 days. Almost a week after that I have had no acknowledgment at all.

I emailed them again and all I was told is it’s still ongoing. I provided all screenshots of the error messages I was getting so assumed they wouldn’t need anything else.

I have today tried to play and spent quite a bit of money for the games to keep crashing yet again, so this afternoon I asked them what’s happening and told to stay away from the play and go games and try something else.

Previously I was playing Book of the dead, legacy of dead, Reactoonz and Hugo 2 (these were the ones that were crashing) I replied back and said that I don’t really know of any other games and that this was frustrating. Guess what they offered me. 10 free spins at 10p a go on treasure hunt (a game I’ve never played) anyway, I tried the spins and guess what, that game crashed too!

I’ve gone to live chat and asked when this will be resolved but basically told it’s when they can do it. I’ve actually lost out on spins and money with this casino and am furious that they won’t give me any indication of time. Nor have they looked at compensating me for any of the issues and money lost. I have asked for a manager to contact me as I would like to complain to be told they don’t have one basically.

I’m lost and down in money and spins. Please help.