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Payment sent, yet never received


Hello. my whitdrawalmoney was approved and sent to my mastercars the 22 of september. they never showed up. I wait and wait, nothing, i contact the accounttem who says the money was allready sent, i got trackingnumber and id number,
Disputed Casino Mambo Slots Casino

Discussion

User name
Dear @kullasara,

Are you satisfied with the casino's response, did you receive your funds, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.
User name
Hi Miriam,

We do understand your concern and apologize for the inconvenience caused to you, as per our communication over the email, wherein we have acknowledged your complaint and have continued to re process the cash outs as on October 15th since the earlier processed cash outs on September 22nd could not reach your bank.

We hope you would have received your funds, if there are still any queries or clarifications that you might need, I request you to write to me a my email address mentioned below.

Best Regards,
Manager
Mobile Casino Network
email: manage­­r@­m­o­bi­­lec­­as­i­n­on­­etw­­or­k.com
User name
Dear @kullasara,

Any update regarding your complaint? Thank you.

Mambo Slots Casino Complaint Stats

Resolved 1 / 1
Avg. Amount N/A
Avg. Complaint Duration 11 days
Avg. Response Time 3 days