Complaint #1 WinMega Casino

5 deposits of 6500 nok not credited

By Barkley97

1 year ago

I have made 5 different deposits, and none of them have been credited. They have all failed at the casino, and I have been told for three weeks they are looking at the case.

The total amount is 6.500NOK

3.000 is from Cashlib and the rest is from Bank Transfer

Below is the confirmation from CashLib were the money has gone, as well as the casinos reply 2 weeks ago. Nothing has been done since, and the casino blames everybody but themselves

Disputed Casino WinMega Casino

Reason Amount not credited

Amount kr6500

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Barkley97,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

WinMega Casino

• Representative

1 year ago

Dear AskGamblers,
The internal team have checked the issue and informed us that the transactions were found and the case was resolved. The funds should already be available in player's account balance.
As of now, we will consider the matter as resolved.

Kind regards,
WinMega

AskGamblers

• Support Team

1 year ago

Dear WinMega Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

WinMega Casino

• Representative

1 year ago

Good evening,
As mentioned already, the matter is being reviewed by the responsible department.

Thanks,
WinMega

WinMega Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $629

Avg. Complaint Duration 14 days

Avg. Response Time 3 days