Complaint #4 WinGaga Casino

Keeps rejecting payment request

By BIHARIANTAL

1 year ago

Hello, I am Antal Bihari, unfortunately I would like to ask for your help! I registered at WinGanga casino through their platform where I won 70 euros for the first time. I requested a withdrawal request to the bank account from which I deposited. It successfully arrived in my account within 5 days. I thought I would play again and I was lucky again so I started a withdrawal request for 80 euros again. 5 days passed and they canceled my withdrawal request! I contacted them and they said that my bank rejected the transaction! Of course it is not true because I contacted my Revolut bank customer service and they said they could not find any problems that is why I can receive transfers and they do not see any transfer attempts! I requested my rejected withdrawal request again and it was canceled again! I tried to request it again but now they have blocked me from even trying to request it again! It's outrageous how people are being deceived! Thank you for reading! I look forward to your response as soon as possible! Best regards, Antal Bihari

Disputed Casino WinGaga Casino

Reason Delayed payment

Amount €80

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BIHARIANTAL

• 1 reviews

1 year ago

My second withdrawal request was canceled 20 times! After many complaints, my withdrawal request was successfully received today! The rules state 5 working days. In the end, it turned into 9 days and 1x 2x complaints per day. And 1 complaint about the ASKGAMBLERS platform. It makes me wonder if I should continue using their platform, but it is also possible that there really was a system error!

WinGaga Casino

• Representative

1 year ago

Dear bihariantal,

After checking your account, your recent withdrawal seems to have been canceled by you and requested anew.

Please keep in mind that in case of cancelation, the withdrawal process starts from the start.

Best regards,
Wingaga Casino Team

BIHARIANTAL

• 1 reviews

1 year ago

Dear WinGanga casino, the biggest problem is that they have been working on the problem for days, but nothing is happening! Don't worry, I'll play it as soon as I have time so you don't have to pay! You want this anyway, that's what the whole problem was about! One day, they'll get tired of complaining!

WinGaga Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $5,629

Avg. Complaint Duration 3 days

Avg. Response Time 1 day

WinGaga Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.

WinGaga Casino Complaints

See all complaints for this casino

Casino delays my verification and ignores me

I am writing to report that Wingaga has been unresponsive for several weeks regarding my verification despite me submitting multiple documents. On the 11th of December they emailed asking me to verify my account. In their email they stated that if I have difficulty uploading my documents to the casino I could email them instead.

I encountered some issues when trying to upload my documents so I followed Wingaga's instructions emailing photos my passport and proof of address directly to them (see attachment wingaga_1). Several weeks passed and there was no reply.

I decided that I would try uploading the documents directly to the website again. This time I successfully uploaded my passport. Following this I was prompted to complete an ID check on my phone camera which I did. After finishing these 2 tasks I saw that my proof of ID showed as verified. I still had to verify my address so I submitted an up to date proof of address. That has now been "under review" for weeks and no one seems to have looked at it. Attachment "Wingaga_2" shows the current status of my verification. That screen has not changed since I uploaded my documents.

Since then I have both emailed Wingaga and contacted their live support asking for updates. Their email support has never replied to a single one of those emails. Their live chat support apologised for the delay said that they will escalate the matter as "critical priority" but that has resulted in nothing. Wingaga's KYC team continuously ignore all attempts at communication. At this point I have both emailed my documents as advised by Wingaga and uploaded my documents directly onto the website. They have my passport and two different valid proofs of address that were both recent when I sent them.

I have a history of deposits and withdrawals at Wingaga and a substantial balance at the casino. When the verification request came through the withdrawal function was disabled. So in addition to being unable to verify my account, my funds are stuck at the casino. I understand that ID verification is necessary and important at online casinos. But I think this is something that should be done transparently, with proper communication and within a reasonable timeframe. Wingaga has failed to uphold any of these standards during my verification. Since they ignore all of my attempts at communication I felt I had no choice but to post a complaint here.

Thank you

Resolved

€19,612

Withdrawal pending for 1 month

I am filing this complaint regarding my withdrawal of €3,877 from Wingaga Casino, which has now been pending for over one month.

I requested the withdrawal shortly after my win and promptly submitted all requested verification documents. Despite sending five different versions of the final requested document, Wingaga Casino has rejected each one without valid justification.

On one occasion, I even provided proof that my submission matched the exact instructions they gave me. After sending that evidence, the casino abruptly stopped responding and closed the live chat, leaving me without any further guidance.

This conduct feels unprofessional, obstructive, and unfair. I have followed all their instructions in good faith and complied with the KYC requirements multiple times, yet they continue to delay payment without offering a clear reason or solution.

I am asking for AskGamblers’ assistance to:

Get my account fully verified without arbitrary rejections.

Receive my €3,877 withdrawal promptly.

I am happy to provide screenshots of all correspondence, rejected documents, and proof of compliance with their requests.

Email linked to account: < sent to the casino >

Thank you for your assistance in resolving this matter.

Resolved

€3,877

Delayed withdrawal since March 25th

I asked for a withdrawal from WinGaga on 25/03, and it's still pending. Nothing happens.

Their support is useless same answers they just copy-paste answers.

I'm looking for help here cuz I think there is no other way to resolve this.

I don't know how u can give WinGaga such a high score here,

I suppose I'm not the only one who has the same problems with them. Their modus operandi is the same as some other bookies, same software. They are acting like a scam site, and they are, it seems.

I'm asking u to help me with them and to settle this down. I will upload a screenshot from my WinGaga profile as proof. is 442 USD.

Resolved

$442

Delayed withdrawal of 400 euros

I have had a delayed withdrawal of 400 euros for one week now and it seems it's going take longer with their unacceptable customer service!!! I have tried many times via chat to get an answer or a solution to my problem but nothing happened. I don't know what else should I do. I felt desperate with their poor help to me.

Resolved

€400