Complaint #7 WinBritish Casino

Delay of my withdrawal

By Habib B.

3 years ago

Message on forum

I recently won a small amount of money which was only £353. I then withdrew the money thinking it would take two to three working days to process and then the money should hit my account 3-5 working days! My account has been fully verified where I have tried emailing on several occasions but they seem not to answer at all. All I received was a generic email stating ticket number. I have looked up reviews on trust pilot and they seem to do this to everyone with no response!! I am kindly asking this to be resolved and I need my money to be withdrawn. This is absolutely a joke!!

Disputed Casino WinBritish Casino

Reason Refund declined

Amount £353

Discussion

AskGamblers

• Support Team

3 years ago

Dear WinBritish Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

WinBritish Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $1,844

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

WinBritish Casino Complaints

See all complaints for this casino

Delayed withdrawal with WinBritish Casino

Hello,

I am having some troubles with WinBritish Casino. Shortly after providing my verification documents I received an email from WinBritish stating my account had been restricted due to “player protection” reasons.

Subsequently I have been in email contact with WinBritish with regards to the outstanding balance on my account of £2470.10 - as I have requested they process a withdrawal. I have provided the following documentation which I believe quite clearly proves my ID, and payment method. Yet they are still refusing payment for no legitimate reason.

Documents provided include:

Proof of ID - Front & Back of driving licence

Proof of Address - Bank Statement (Jan - Feb 2022)

Evidence of transactions/deposits made to WinBritish via a statement from Santander

Proof of Payment Method - An image of the front of my card ending 2541 - middle 8 digits have been blacked out as requested.

Proof of cards linked to my Apple Pay - The only card linked to my apple pay is the card above ending 2541. You can also see on this screen shot I have sent WinBritish the card is in my name and is associated to the above address.

Proof of the unique device account number - Which is associated to the above card ending 2541.

I have chased WinBritish regarding the withdrawal but have had no response in 3 days. I have also submitted a formal complaint directly to the company but again, have heard nothing.

I would appreciate it if you could ask why my withdrawal has not been processed and why all email correspondence is ignored.

Thanks.

Unresolved

£2,470