Verifing my account

I requested a withdrawal of $100 on 26 April 2026, and as of today, the payment has not been processed. The request has remained pending far beyond the normal processing timeframe.
I have contacted customer support multiple times, but I have not received any clear explanation or timeline for resolution. No additional verification or documentation has been requested, and the withdrawal has not been declined.

Issue Summary:
1) Withdrawal pending since 26 April 2026
2) No clear reason for delay
3) No resolution despite contacting support
4) Lack of transparency from the casino

Evidence Provided:
To support my complaint, I have attached the following evidence:
Screenshot of Withdrawal Request
Shows withdrawal of $100
Displays date (26 April 2026) and current “Pending” status
Shows withdrawal is still unpaid

What I Expect:
I respectfully request:
1) Immediate processing of my $100 withdrawal
2) A clear and honest explanation for the delay

Thanks