Complaint #108 Wild Vegas Casino

$10,000 withdrawal delay

By rmm97

3 years ago

I requested 5 separate withdrawals for $2,500 each on February 18th after a few large winnings. There was no bonus or free chips involved, this was money from my credit card. Total amount requested was $12,500. Wild Vegas is making it very difficult/impossible for me to receive this money. We are now at about 6 weeks since the withdrawal requests and I have only received $2,500 so Wild Vegas still has $10,000 they don’t seem to want to pay.

Here are all the relevant dates. On Feb 18th, I requested 5 separate withdrawals of $2,500 each. Nothing was processed until March 8th, which is 12 business days. Website regulations state all withdrawals reviewed within 7 days. I was told on chat it is 7 to 10 days, not 12! On March 8th, a withdrawal of $1,250 was approved and the remaining $1,250 submitted by the finance group back to the processing queue. When I went to chat about what had happened, I was told it was a problem finding a processor and I am not a VIP player – I was a VIP until I won the money and all of sudden, I am not a VIP? What happened.

One week later (March 15th) a withdrawal of $2,500 was denied and put back into the processing queue. When I went to chat, I was told my license was expiring within 30 days so that is why it was decline. Nobody sent me an email or called to let me know though? I sent a photo of my new licenses. When I checked “my documents” online, it said my driver’s license was “valid” – so, in a day or two my new license was uploaded to “my documents”.

On March 22nd, the remaining $1,250 from March 8th was processed. Why wasn’t something from Feb 18th processed first? I went on chat daily from March 28th- March 31st and asked to have my payment processing escalated. Four chat sessions and nothing was done. Now, it is April 3rd and the last activity on my account is March 22nd. Nothing is being done! I have thee pending withdrawals for a total of $7,500 from Feb 18th and one pending withdrawal of $2,500 from Mach 20 – this was the withdrawal that was denied because of my “expired” license.

Disputed Casino Wild Vegas Casino

Reason Delayed payment

Amount $15000

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

rmm97

3 years ago

Thank you Tawni - Thank you Ask Gamblers. To anyone reading this, please do not gamble at Wlld Vegas or any of their websites. If you are a player in the United States it will be an absolute nightmare to collect any winnings. As yin can see from this message history, I won money on 2/18. I did not receive all the payouts until 5/10. Tawni will help you but you should not have to come to this website and complain before any action is taken to collect your money. Run, Run, Run away from this casino group!!!

AskGamblers

• Support Team

3 years ago

.Dear @rmm97,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Wild Vegas Casino

• Representative

3 years ago

Hi Robert--

As you've already confirmed by email your wire was delivered to your account (albeit a bit slow).

Once again, I sincerely apologize for all the difficulties you've had with this.

I wish you all the very best,

Tawni

Wild Vegas Casino Complaint Stats

Resolved 72 / 77

Avg. Amount $2,401

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Wild Vegas Casino Complaints

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Winning not paid revoked access

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I received an email stating that my withdrawal had been received and it was processed, and I should be receiving my funds shortly

I waited and contacted customer service when I noticed that my account had been deactivated.

I have emails showing that my withdrawal was approved, but it was never issued because they revoked my access to play in their casino to protect their assets is the email that I got..

I have received payment prior to this with no issues

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Withdrawl is missing

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With that said... I just want my payout of $800.05.

I put in for request and have kept eye on it's progress I was given 7 to 10 days for approval from chat agent reps and also I read the casinos agreements and policies. To which I have yet been approved for my payout and it was turned in on December 18th 2023 and should have already had the process ping for payout now.... I didn't read reviews about the site until recently and I was very disappointed and nervous about what I have read in regards to them and their payouts.... I wouldn't have deposited had I known the length of time and the process I've seen others have to endure just to receive their winnings.

I have all verification approval through them I have email and a chat providing that statement of proof and also I made a clean deposit no bonuses attached nor have I used one after because I'm waiting on my winnings just so I don't get encounter another issue or something in getting it.

With that said... I should have gotten approved and my withdrawal in process by now. I would like to involve you guys bc of the the hassle of trying to reach their agents is SOOOO much time wasted, just to be told the same things or feel as if nothing is moving forward.

Email is also hard to get a human or any correspondence back it's useless pretty much. Please help on resolving this and me getting my payout!!

Thank u

Resolved

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