Complaint #86 Wild Vegas Casino

Delay of payout

By mcsmitty

5 years ago

Requested withdraw on the 23rd, was verified on the 28th but keep getting the run around when i contact live chat. I have been told the 18th, 19th but still nothing. Website states within 7 days after being verified. Live chat keeps saying everything is delayed due to increase of documents being verified.

Disputed Casino Wild Vegas Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

5 years ago

Dear @mcsmitty,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Wild Vegas Casino

• Representative

5 years ago

Hi Jason--

I apologize for the frustration you've been having with this.

Unfortunately, I don't have good news for you, as your withdrawal has been denied. At issue is you've mixed funds, which goes against our terms and conditions:

This all began on 12/16 when you redeemed your first coupon (ICSPINS/25 free spins). On 12/18, you requested a withdrawal of $100, which you cancelled on the 19th. It should be pointed out that based upon that coupon, the maximum withdrawal would have been $100.

Later on the 19th, you made three new withdrawal requests ($400, $175, $567), but shortly after, canceled all three. Thirty minutes after canceling the three withdrawals (you had a playing balance of $1178), you made a $37 deposit. This no doubt was an attempt to circumvent the $100 max cashout for the ICSPINS coupon, as less than an hour later, you requested another withdrawal (this time for $750).

An hour later, you redeemed 1500 comp points ($1500), which adds more to mixing funds.

A few hours later you began a succession of making and canceling withdrawal requests—this continued through 12/21.

On 12/22, you attempted to redeem another free chip (THANKYOU50), which was denied due to maximum uses per month. Later in the day, you requested another free chip (TREASUREGIFT)…again, mixing funds.

This pattern continued on for days, but it’s unnecessary to speak to each attempt to redeem coupons. You already had proven that you were intentionally mixing funds, which goes against our terms and conditions.

As a result of this, your winnings were voided and your $37 deposit was restored to your playing account.

I’m sorry, but there is nothing that I can do to reverse this.

All the best,

Tawni

Wild Vegas Casino Complaint Stats

Resolved 73 / 78

Avg. Amount $2,379

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Wild Vegas Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 68 out of 71 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Wild Vegas Casino Complaints

See all complaints for this casino

They will not communicate

I fully verified over 3 weeks ago and submitted everything they need my bank info and statements and a piece of mail with my name and address they keep denying me and won't tell me why I have emailed them and attached it they will not live chat they make me wait for over hour so I won't say on chat and they never have any answer for me or reply to my emails when I try to find out why they keep sending my deposit back to my account.

Resolved

$700

Payments delayed from August 2025

Hi,

I hit a jackpot at Wild Vegas Casino in August of 2025 for more than 50k. Since then I've only received 3 payments and the most recent payment was cut to $1250. At this pace I'm concerned it will take years to be paid out. I follow up regularly but nothing makes payments come sooner or more regularly. Please help! I would like to be paid all at once but I researched and no one gets that. I would be happy with receiving $10k per month for the next 5 months to just get this over with. Thank you so much for your help!

Resolved

$50,922

Payment never happened

On 11/18/25 I submitted a Cashout request for three payouts totaling $6,000. On 11/23 the casino sent me email stating my request was successful. It’s been past ten days, exceeding the timeframe they claim to pay out winnings. After check on this today they are trying to say my bank statement has a negative balance that’s why they haven’t paid. This is not true. The bank state ment shows $762 balance. They said they would get back to me but they have not. Please help…..this is not the first time I experienced delays . Please help. Thank you

Rejected

$6,000

No money, Not fair

I won 13,000 on 1/26/25. I had to submit six withdrawal requests due to the amount limitations. On 2.10.25 I received an email stating 'your payment has been approved and you will recive it soon.' As of today 3/9/25 I have recieved ZERO money. I just keep getting the same an.swer form customer service everytime I contact them. They all keep telling me the first two requests are approved and I should get my money soon. I;m very frustrated and no one is helping me. They should not be allowed to take my money and neglect to pay out my winnings. Please help. Thank you

Resolved

€13,000

Winning not paid revoked access

I made a request so with all my winnings.

I received an email stating that my withdrawal had been received and it was processed, and I should be receiving my funds shortly

I waited and contacted customer service when I noticed that my account had been deactivated.

I have emails showing that my withdrawal was approved, but it was never issued because they revoked my access to play in their casino to protect their assets is the email that I got..

I have received payment prior to this with no issues

Rejected

$104

Excessive waiting period

Apparently it takes two to three weeks to have a withdrawal paid via bitcoin. Which I don't understand I've played other casinos that offer the same withdrawal process and same player platform. The first attempt they declined. The second again was declined because they said I didn't provide a Bitcoin address which was a lie obviously. After the third attempt the advise me if the ridiculous wait time I included a screenshot of one of the chats

Resolved

$60

Payouts approved in May

Hello. I am contacting in regards to two payouts: $2,298 that was approved on May 22nd and $2500 that was approved on May 28th. I have contacted customer service a number of times in the past month about these two approvals. I provided a new Bitcoin address and confirmed all relevant info, also resubmitted a HooYu identity confirmation recently. I don't see any reason for these two approved payouts to continue being delayed into August. Please reach out to me when possible. Thank you.

Resolved

$4,798

Delayed withdrawal of 143 dollars

They are not paying me my 143.00 winnings. They have asked me for the same verifications multiple times and I've sent it and they ask for new documents and I've sent everything so many times.

They are making excuses they have wasted so much of my time waiting on the long customer service chats to get the same run around again.

It don't take this long.

Rejected

$143

Withdrawl is missing

I have been waiting for my money from Wild Vegas Casino since December 26th for $160. My Bitcoin withdrawal was denied the same day, then I checked again, and it said Manager withdrawal was made and approved for $130. I don't know where the other $30 disappeared to or where my money is because it's not in Bitcoin nor is it in my bank account that I used to make the $30 deposit in the first place. I've had no luck with reaching anyone at customer support but I reached live chat and they said there was a discrepancy with my credit card I used to deposit. Well there wasn't one when they accepted my money, and both my id and my bank card were verified and approved in my document section. I want to know where my money is. Thank you

Resolved

$160

Extended Payout from casinos time frame given

I have all communicational responses, transaction history, amount of both deposit and withdrawal requests, all account info and any information acquired for purposes of having all information documented for any reason I need to, for protection of my own identity, financial disputes and or any reason I should have to show my side of all interactions with wild Vegas casino and my third party affiliate here at askgamblers.

With that said... I just want my payout of $800.05.

I put in for request and have kept eye on it's progress I was given 7 to 10 days for approval from chat agent reps and also I read the casinos agreements and policies. To which I have yet been approved for my payout and it was turned in on December 18th 2023 and should have already had the process ping for payout now.... I didn't read reviews about the site until recently and I was very disappointed and nervous about what I have read in regards to them and their payouts.... I wouldn't have deposited had I known the length of time and the process I've seen others have to endure just to receive their winnings.

I have all verification approval through them I have email and a chat providing that statement of proof and also I made a clean deposit no bonuses attached nor have I used one after because I'm waiting on my winnings just so I don't get encounter another issue or something in getting it.

With that said... I should have gotten approved and my withdrawal in process by now. I would like to involve you guys bc of the the hassle of trying to reach their agents is SOOOO much time wasted, just to be told the same things or feel as if nothing is moving forward.

Email is also hard to get a human or any correspondence back it's useless pretty much. Please help on resolving this and me getting my payout!!

Thank u

Resolved

$800