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Wild Vegas Casino- Declined payment with no reason lots of times

REJECTED
Complaint Info
Disputed casino Wild Vegas Casino
Reason Declined payment
Amount $ 800
Posted on October 18, 2021

I have tried to withdraw my winnings. I won 500 at first and I kept trying to withdraw it doing everything they asked me to do. My does accept international wires. I then played again and won 800- I have asked to withdraw by cheque this time. However it was declined but never got a reason why. Yet again my bank does accept foreign money. Iv been trying to take the money out for months.

Posted on October 22, 2021

Hi Amy--

I sincerely apologize for the difficulties you've been having with this.

The trouble here is that our processor is not able to service any sort of payment to Halifax Bank (this includes both wires and checks). With this in mind, the easiest way forward would be to pay you with Bitcoin--if Bitcoin is not acceptable, you'll need to provide wire details for a different bank.

I've attached my email address--if Bitcoin is amenable to you, please send your crypto address directly to me. Once I receive this, I'll arrange for your payment to be issued.

Much appreciated,

Tawni

AskGamblers
Posted on October 25, 2021

Dear @Smithamz10,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the Wild Vegas Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

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